Virtual Education and Training

Implementing Advanced Rate Design and Dynamic Pricing
August 5
As your operations and services shift, so must your rate structures and policies. Learn why and how utilities are shifting to dynamic pricing and what early experiences have revealed about customer preferences and expectations. Discuss different strategies for rate implementation, transition, and communication and gaining buy-in from management and governing bodies for rate changes. 

Strategic Challenges and Trends for Public Power
September 21
Learn about the strategic issues and industry trends that are impacting public power utilities and challenging the traditional business model including changing customer expectations, electrification opportunities, distributed energy resources (DERs), physical and cybersecurity, and workforce planning and development. Part of the Public Power Manager Certificate Program curriculum.

Financial Planning, Management & Budgeting: What Managers Need to Know
September 28
Gain insight and understanding on financial management, budgeting cost of service studies, and the various forms of electric rates. Attendees will also learn how to convey these methods to utility policymakers to aid in decision making. Part of the Public Power Manager Certificate Program curriculum.

Cybersecurity 201
November 8-9
More information coming soon

The Hope and the Hype: Making Sense of the Long-Awaited Hydrogen Economy
December 1
More information coming soon

Per- and Polyfluoroalkyl Substances (PFAS) Webinar Series 
July 21 – August 10, 2021
This four-part webinar series offers utilities practical guidance on understanding the impact of PFAS, effective wastewater treatment technologies, risks and liabilities, and how best to communicate PFAS information to consumers.

PublicPowerX Webinar: Securing Payments and PII with Encryption and Tokenization 
August 18, 2021
Attend this webinar to learn about strategies, products, and solutions you can deploy to protect your payment and sensitive data, including PCI-validated point-to-point encryption (P2PE) for point-of-sale and call center payments and tokenization for the intake of online payment and personally identifiable information (PII).

DEED Webinar: AMI Insights for All
August 31, 2021
Advanced Metering Infrastructure (AMI) can get you a lot of great data. During this webinar, researchers from Iowa State University will share their work making in-house AMI analysis easier than ever through their ongoing partnership with Algona Municipal Utilities and APPA's DEED Program. 

Check out our library of on-demand webinars and recorded events and courses. Each purchase includes access to the recording(s), as well as copies of the presentations or study guides.

The APPA Key Accounts Certificate Program is offered in-person, in-house, or through a self-paced online option. Completing the on-demand option allows you to work through the program requirements at your own pace.