Powering Strong Communities

2024 Customer Connections Conference Information for Sponsors

Questions About Your Sponsorship?

Please contact [email protected].

Event Information

Conference Dates 
October 27-30, 2024

Conference Location 
Omni Louisville Hotel
400 South 2nd Street
Louisville, Kentucky

Hotel Reservations 
View this page for information on making your hotel reservations at the APPA group rate. 

Sponsor Showcase 
If you want to participate in the Sponsor Showcase but haven’t reserved a booth, please do so here. (Floorplan Coming Soon)

This is a table-top show. All items must fit on your table. A 6’ table, two chairs, and a waste basket will be provided.

You will enjoy dedicated time with public power leaders as noted below, but you’re welcome to schedule individual appointments or engage drop-in visitors outside of these hours. Additionally, you can attend conference sessions and events, so you can learn about the industry and network with attendees if traffic is slow.

Sunday, October 27
Showcase set-up:                                       2 – 5 pm
Showcase open during reception:              5 – 6:30 pm

Monday, October 28
Showcase open during breakfast:              7:30 – 8:30 am
Showcase open during break:                   10 – 10:30 am
Showcase open during break:                   2:45 – 3:15 pm

Tuesday, October 29
Showcase open during breakfast:            7:30 – 8:30 am
Showcase open during break:                 10 – 10:30 am
Showcase open during break:                  2:45 – 3:15 pm

Wednesday, October 30
Showcase open during breakfast:            7:30 – 8:30 am
Tear-down:                                                8:30 – 11:30 am

Tips for Success 
Review our tips for a successful experience (Coming Soon) 

Promote Your Participation on Social Media 
Share these customizable social media graphics to promote your support of the conference. (Coming Soon) 

Pre-Conference Registrant Lists 
Please contact [email protected] to receive a current list. 

How to Host an Onsite Event 
Complete this form to reserve space for a lunch or reception. Hosting an event is optional. Your event cannot conflict with official conference activities, and you are not responsible for all arrangements, promotion, and costs. 

Inbound and Outbound Shipping Information
Review the inbound and outbound shipping instructions and make note of all shipping and ordering deadlines. It's very important to follow the shipping instructions. If you don't, your packages may be delayed or lost. 

How to Order Electricity, AV, and Internet (Coming Soon) 

How to Order Lead Retrieval 
You can order this service through our third-party provider Event Technologies. (Coming Soon) 

Provide Your Company Information for the Mobile App Show Guide 
Submit your company information for the mobile app sponsor guide by logging into your account on our expo floorplan software. If you're not participating in the Sponsor Showcase, please email [email protected] for instructions on submitting this information. 

To-Dos (All Sponsors)

Email Your Logo (Today) 
Email your logo in these formats to [email protected]

  • 300 dpi RGB JPEG
  • High-resolution (1200 dpi) .eps CMYK vector
  • High-resolution RGB transparent PNG

Register Your Complimentary Conference Attendees (By September 11) 
If you have questions or trouble, please contact [email protected]. Sponsor registration will not be available until the general event registration is open. 

  1. After purchasing your sponsorship, go to the Customer Connections Conference registration page and log into the website.
  2. You will see a registration ticket labeled “Sponsor Registration.” Use this ticket to register your complimentary conference attendees.
    • The sponsor registration ticket will not appear until the day after you purchase your sponsorship, so you will need to wait 24 hours before using your complimentary registration(s).
    • If you do not see the sponsor registration ticket, and it has been at least one day since you purchased your sponsorship, contact [email protected] for assistance.
  3. The sponsor registration ticket will automatically allow the first X people from your organization who register for that ticket to register for free. (X equals the number of complimentary registrations in your sponsorship package.)
    • After your complimentary registrations have been claimed, you will still see the sponsor registration ticket, but additional registrations will be charged the regular registration fee (based on membership status).

Please note: 

  • The sponsor registration ticket is visible to all individuals from your organization if they are logged in to the website.
    • You can register your complimentary attendees with a sponsor registration, or you can allow your complimentary attendees to register themselves with a sponsor registration. 
    • Whenever anyone from your organization uses a sponsor registration, it will count toward your total number of complimentary registrations.
  • You will see the paid registration option even if you have not used all your complimentary slots. This allows your paying attendees to register while you determine your complimentary registrants.
  • Sponsor registrations convey the same access to conference events as paid registrations.
  • Pre-conference seminars are not included with the sponsor registration, but you can register for the seminars at the regular registration fee (based on membership status).
  • If you need to make changes to a registration, contact [email protected] (for example, if you need to change who will be using one of your complimentary registrations). 

Additional To-Dos for Signature, Public Power Champion, and Public Power Advocate Sponsors

Signature Sponsors 
By September 11 

  • Email your ads (one in each size) for the four-week retargeting campaign to [email protected]:
    • 300x250 (Medium Rectangle)
    • 160x600 (Wide Skyscraper)
    • 728x90 (Leaderboard) 
  • Email your social media graphics for the pre-and post- event shares on APPA’s channels to [email protected] in these dimensions. You can include a one- or two-minute video or a static image:
    • Twitter: 1600 x 900 pixels
    • Facebook: 1200 x 630 pixels
    • LinkedIn: 1200 x 1200 pixels

By September 25 

  • Email your one-minute video, which we’ll show during your sponsored general session, in MP4 format to [email protected].
  • Email your mobile-friendly ad for the geofencing campaign in each of these sizes to [email protected]:
    • 300x50 pixel
    • 300x250 pixels
    • 320x50 pixels
    • 336x280 pixels
    • 320x480 pixels

Public Power Champions 
By August 21

  • Email [email protected] the title, description, and speaker(s) name, title, full contact information, and bio for your 60-minute breakout session. Once we receive this information, we will let you know the date and time for your presentation. 

By October 2 

Public Power Advocates 
By August 21

  • Email [email protected] the name of the breakout session where you want us to recognize your support. You can view the conference agenda and the breakout sessions here.