Magazine Topic: Customer Service

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Map of Lakota, North Dakota

Public Power Communities: Lakota, North Dakota

Illustration of a row of five stars, four are yellow and one is gray. A person holds the fifth yellow star at the bottom f a ladder. A person holds a blue ribbon and another person carries a large wrench

Where Public Power Stands in Customer Satisfaction

Scott Corwin presenting an award at the 2025 APPA National Conference

Taking Action to Continue Public Power’s Legacy of Service Excellence

Florence, Wisconsin town welcome sign

Public Power Lends a Hand

Waupun, Wisconsin on a map

Public Power Communities: Waupun, Wisconsin

Rolla Municipal Utilities with the Customer Satisfaction award, a communityt event in Lowell Michigan, replacing a streetlight in Rolla, and lineworker repairs in Groton Massachusetts

How Utilities Use Data to Improve Customer Satisfaction

aerial view of Los Angeles

Planning Equitable Utility Programs

stars on a platter

Organizational Culture: The Secret Sauce of Customer Service Excellence

series of buildings on top of military fatigue pattern

Serving resilience: Supporting military installations

heart monitor line

Critical power: Supporting customers with medical needs

illustration of people on a boat

Customer service begins at home: Tips from the top of the class

crossroads

To sell or not to sell? Managing public power takeover attempts