Austin, Minn. — As consumer expectations for fast, digital communication continue to grow, Cooperative Response Center, Inc. (CRC) is expanding its service line to meet those needs. CRC recently announced the launch of its newest service offering for its membership: Social Media Monitoring & Response.
The new service provides 24/7/365 monitoring of subscribers’ social media channels, delivering real-time responses, consistent member experiences, and proactive engagement. Designed to help electric utilities maintain a strong and responsive online presence, the service also includes content moderation, reputation protection, and critical communications support during outages and major events.
As consumer engagement continues to revolve around digital platforms, CRC’s Social Media Monitoring & Response service ensures its membership can meet their consumers where they are, any time of day. By combining around-the-clock monitoring with timely, accurate responses, CRC helps organizations stay connected while safeguarding their reputation and strengthening member trust.
“Social media has become a popular way for consumers to seek information and support, especially during high-impact moments,” said Brad Fjelsta, CRC’s president and CEO. “With this new service, we’re bringing the same dependable, people-first approach our members have trusted for decades on the phone directly to their digital channels. Our team is continuously monitoring and engaging—responding to comments and messages, removing inappropriate content, and ensuring members feel heard and supported around the clock.”
The addition of the Social Media Monitoring & Response service builds on CRC’s nearly 35 years of experience providing specialized services to the electric utility industry. This new offering reflects CRC’s ongoing commitment to evolve alongside its members and deliver solutions that meet their changing communication needs.
For more information about CRC’s Social Media Monitoring & Response service, contact a regional business manager at 800-892-1578 or email info@crc.coop.
About CRC
CRC is a nationwide, cooperatively owned and operated, 24/7 contact center and alarm monitoring center. Founded in 1992, CRC has steadily increased the size and scope of its operation with offices currently in Austin, Dunlap, Abilene, and Kirksville. CRC serves over 575 members and associate members in 47 states, representing nearly 12.9 million consumers. Visit CRC on the web at www.crc.coop.
[Ephrata, WA / Jacksonville, FL – February 18, 2026] – The Energy Authority (TEA) and the Public Utility District No. 2 of Grant County, WA (Grant PUD) announced today that TEA’s Board of Directors and Grant PUD’s Commission have approved Grant PUD’s Membership in TEA, deepening the organizations’ strategic relationship and expanding TEA’s Member footprint to be nationwide.
As a Member of TEA, Grant PUD will have access to TEA’s full suite of services, including energy trading and risk management, portfolio management, advanced analytics, and advisory solutions.
Grant PUD will become TEA’s seventh Member on April 1, 2026, strengthening TEA’s public power membership base and aligning TEA’s Membership with its national client footprint. Grant PUD joins TEA’s existing Members: American Municipal Power, Inc.; City Utilities of Springfield, Missouri; Grand River Dam Authority; JEA; Nebraska Public Power District; and the South Carolina Public Service Authority (Santee Cooper).
Grant PUD first partnered with TEA in 2025, and the relationship quickly demonstrated the value of TEA’s services and experience. In a short time, Grant PUD saw the additional strategic advantages that Membership brings —deeper alignment, long-term stability, and a direct role in shaping TEA’s future—leading to the decision to join TEA as a Member.
“TEA has proven to be a trusted partner and regional leader as the West undergoes significant market evolution,” said John Mertlich, General Manager & CEO of Grant PUD. “Becoming a Member is a natural next step. It formalizes our long-term alignment and ensures Grant PUD and TEA work together to take advantage of the changing market landscape in the region. Being a Member of TEA also ensures that Grant PUD has a strong voice in TEA’s strategic direction as we work together to manage risk, capture value, and serve our customers with reliability and affordability.”
Grant PUD is well-known for its leadership in regional and national public power initiatives, including its role in the Large Public Power Council (LPPC) and its forward-thinking approach to navigating market transformation in the West.
“TEA is honored to welcome Grant PUD as our newest Member,” said Joanie Teofilo, President & CEO of The Energy Authority. “Grant PUD has long been recognized for its leadership, both in the Pacific Northwest and across the industry. Their decision to become a Member of TEA reflects a shared commitment to public power values, strategic growth, and building long-term strength through collaboration. We are thrilled to welcome Grant PUD as our seventh Member.”
“On behalf of the TEA Board, we are very pleased to welcome Grant PUD to Membership in TEA,” said Jimmy Staton, Chair of TEA’s Board of Directors. “As the nation’s leader in serving public power, it is important that TEA’s Membership reflects the breadth of our nationwide client footprint. Grant PUD is widely recognized as a leader in public power and an important force in the Western energy market landscape. Their perspective will strengthen the TEA Board and enhance our ability to serve public power across the country.”
About Grant County Public Utility District
Grant PUD, a public utility providing power and fiber service for Grant County, Washington, was founded in 1938 by local residents who envisioned affordable electricity for the entire county. Today, Grant PUD realizes that vision with a generation portfolio of more than 2,100 megawatts of clean, renewable, reliable energy, and by delivering power at some of the most affordable rates in the country. To learn more, visit www.grantpud.org.
About The Energy Authority
TEA provides public power with access to advanced resources and technology for responding competitively in the ever-changing energy markets. As a national energy trading and risk management firm, TEA not only provides public power entities with a strategic perspective on deriving maximum value from their assets but also offers advisory services, advanced analytics, and renewable solutions. Through partnership with TEA, clients benefit from an organization that understands the unique challenges facing community-owned utilities today. TEA is currently partnered with over 70 public power utilities nationwide. To learn more, visit www.teainc.org.
Fort Lauderdale, Florida (February 2, 2026) – Ubicquia, Inc., a leader in intelligent infrastructure solutions for utilities, municipalities and enterprises today announced the launch of AI-driven power monitoring services purpose-built for commercial and industrial (C&I) customers. Powered by Ubicquia’s AI driven UbiVu® analytics platform, the service delivers 24/7 monitoring, real-time visibility, and predictive insights into business-critical power quality issues—without upfront capital or operational disruption.
Designed for C&I customers of all sizes, the new service helps businesses predict and prevent emergency outages and reduce the operational and financial risks associated with poor power quality. The service is particularly beneficial for commercial and industrial environments where power reliability is mission-critical including commercial and residential buildings, logistics and distribution centers, multi-location retail operations, manufacturing facilities, telecommunications infrastructure, and data- and energy-sensitive operations.
“You can’t have grid reliability without grid visibility,” said Ian Aaron, Chief Executive Officer at Ubicquia. “We’ve taken the success of our UbiGrid® distribution transformer monitoring and UbiVu analytics platform deployed at scale with major utilities and made it available to commercial and industrial customers, as a service with no upfront capital. With UbiVu enabling the customer and utility to see the same real-time data, we can predict and identify power quality issues before they become failures.”
A $145 Billion Annual Business Problem
A study conducted by the Electric Power Research Institute (EPRI) estimates that poor power quality costs U.S. businesses more than $145 billion annually, driven by equipment damage, data loss, operational downtime, and increased energy costs. Without real-time visibility into power quality, businesses struggle to understand root causes, predict failures, or take proactive action to protect critical operations.
Real-Time Visibility for Proactive Power Quality Management
Ubicquia addresses these challenges with 24/7 transformer monitoring and AI-driven, real-time power quality analytics that translate electrical anomalies into clear business impact and actionable insights. Ubicquia’s service helps C&I customers prevent:
- Damage to sensitive and high-value equipment (caused by sudden voltage events)
- Equipment malfunction, overheating, and shortened asset life
- Data loss and operational disruptions
- Unexpected increases in operating and energy costs
- Poor capacity planning due to unseen load growth
Power quality issues affect all buildings, including modern buildings, frequently causing equipment to overheat and waste energy. Ubicquia helps prevent these issues by continuously monitoring more than 24 power-quality parameters—such as voltage disturbances, harmonics, and load changes—and applies AI-driven analytics to detect, predict, and prioritize issues in real time. As part of the service, Ubicquia provides continuous monitoring and resolution coordination, working with both the customer and the local utility to quickly determine responsibility and accelerate responses.
“Ubicquia’s power quality analysis delivers insights that traditional power quality meters simply can’t,” said Melvin Liwag, Senior Engineer, System Planning and Reliability Engineering, Orlando Utilities Commission. “Shared, real-time visibility allows us to quickly determine whether an issue originates on the utility side or the customer side, coordinate resolution, and help protect equipment, improve reliability, and extend transformer life.”
Simple, Scalable Service Model for C&I Customers
- Low monthly cost per transformer business model
- No up-front capital
- No downtime
- Includes installation
- Includes real-time data for both the customer and utility*
- Includes 24/7 monitoring
- Includes resolution coordination with the customer and utility
* Real-time data can be integrated with existing building management systems and third-party platforms to support Energy Star™ compliance and revenue-grade metering.
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About Ubicquia
Ubicquia’s AI platforms make existing critical infrastructure intelligent to reduce energy consumption, increase resiliency, and enhance operational efficiency. Built on grid-scale deployments and billions of data points analyzed daily, Ubicquia’s analytics platforms deliver actionable insights across utilities, municipalities, and now commercial and industrial customers. Ubicquia® solutions—spanning sensors, software, and wireless connectivity—are compatible with hundreds of millions of grid and infrastructure assets worldwide and are deployed in more than 1,000 cities. For more information, visit www.ubicquia.com.
March 27, 2025 – Lamar, MO – Finley Engineering, a leading provider of broadband and energy consulting and engineering services, is pleased to announce the addition of David Wojcik as Chief Client Officer. In this role, David will lead client engagement initiatives, drive strategic revenue growth, and reinforce Finley’s commitment to delivering innovative solutions across the broadband and energy sectors.
David brings over 25 years of experience in telecom, broadband, wireless infrastructure, and data center solutions, with expertise in fiber networks, 5G, private LTE, and enterprise IT. He has led business development for OEMs and Integrators into markets including Tier 1/Tier 2 Carriers, Independent service providers, utilities/COOPs, and municipalities. His leadership in strategic partnerships and sales has driven growth in FTTH, middle-mile broadband, and wireless infrastructure.
“David’s extensive industry knowledge and track record of driving business growth make him an ideal leader to enhance our client relationships and expand our market presence,” said Ty Middleton, CEO of Finley Engineering. “As broadband and energy infrastructure continue to evolve, his leadership will be instrumental in helping our clients navigate challenges and seize opportunities.”
Prior to joining Finley, David served as Vice President of Sales and Business Development at leading Network Infrastructure and OEM Companies including Nokia and most recently Data One Systems. With this leadership transition, Finley is poised for continued growth and innovation as it strengthens its role as a trusted partner in broadband and energy infrastructure. You can connect with David through LinkedIn https://www.linkedin.com/in/david-wojcik-356426b/ or email at d.wojcik@finleyusa.com.
For more information about Finley, visit www.finleyusa.com.
Media Contact:
Molly White
m.white@finleyusa.com
402-301-6514
