Back to the Customer Connections Conference Agenda Tuesday, October 29 1:30 — 2:45 p.m. BREAKOUT SESSIONS Recommended CEUs .1 / PDHs 1.25 / CPEs 1.5 Turning a Negative Customer Experience Around You’ve got an angry, highly agitated customer in your face. How do you deescalate the situation, and find
The ultimate venue for public power lineworkers to demonstrate their skill and knowledge while competing for professional recognition.
Association Resources Cybersecurity Training APPA offers three different cybersecurity courses through the APPA Academy, including courses focused on cybersecurity fundamentals for public power utilities, cybersecurity training for management and boards, and intermediate-level training for IT/OT
The conference of choice for public power professionals who design, develop, and maintain the nation's electric system.
The American Public Power Association’s Safety Award of Excellence recognizes utilities with low incident rates and the overall state of their safety programs and culture each year. In 2024, 202 utilities were recognized for safe operating practices, Utilities can earn diamond, platinum, and gold