Learning from Safety Incidents

Walk through safety incidents that your peer utilities experienced, including findings from their root cause analyses. Look at how data and trends can show you where your safety culture stands and where there’s room for improvement. While you reflect on what you can do to prevent the same kind of incidents from occurring at your utility, get ideas for what works to boost accountability and improve safety performance.

.1
CEU
1.25
PDH
1.5
CPE
Travis Hoops
Travis Hoops
Manager, Training and Performance Improvement | Omaha Public Power District
Brooke Sinclair
Brooke Sinclair
CHMM, CSP, Senior EHS Regulatory Specialist, Utilities national Market Sector Lead | EnSafe

Does Your Leadership Drive a Culture of Safety and Commitment?

It’s long been said that people don’t leave bad jobs, they leave bad managers. Get inspired to transform your leadership style to support the utility culture you want to see. Share experiences for how to effectively move safety from a “program” to a culture of caring, blending both physical and psychological safety. Discuss how leadership can demonstrate commitment, set expectations, build trust, and create a culture of accountability.

.1
CEU
1.25
PDH
1.5
CPE
Electricity Markets
Energy New England (ENE) on Dec. 1 announced new partnerships with Littleton Water and Light Department in New Hampshire and the Midcoast Regional Redevelopment Authority (MRRA) in Maine.
Customer Service
For water and electric utilities, it is critical to communicate with customers about potential leaks, rate changes and outages. Speed and clarity are essential to ensuring water is not wasted and customers know about outages. This boosts customer satisfaction.
Bills and Rates
The U.S. Department of Health and Human Services’ Administration for Children and Families in late November released approximately $3.6 billion in regular block grant funding and an additional $100 million in supplemental Infrastructure Investment and Jobs Act funding to states for Low Income Home Energy Assistance Program (LIHEAP) implementation.
Generation
Senator Steve Daines (R-MT) and Representative Dan Newhouse (R-WA) recently sent a letter to Speaker of the House Mike Johnson (R-LA) and House Majority Leader Steve Scalise (R-LA) urging House leaders and the House Energy & Commerce Committee to allow the Senate-passed S. 1020 to proceed on the House suspension calendar as soon as possible.