Daupler helps utilities and coops of all sizes streamline their after-hours response process. Daupler Response Management System includes the following capabilities:

• Daupler AI – Synthesizes a variety of inputs (SCADA, locates, call centers, web portals, etc.) to ensure critical incidents are dispatched while other incidents are queued for the next business day.
• Daupler Answering – A utility-focused call center with low-to-no hold times and configurable scripts so you can be confident your customers are receiving service to your daytime standards.
• Daupler Callout – Conforms to union requirements to automate otherwise difficult dispatch, cutting team formation and callout times by nearly half.
• Daupler Engage – Keeps customers informed about outages and service requests and allows them to add relevant photos and leave additional notes or comments.
• Daupler Notify – Enables managers to proactively deliver mass notifications to customers
• Daupler Analytics – Heatmap outages, see employee performance, and gather critical response metrics.

Daupler RMS works with the systems you already have in place, integrating with OMS, work order, and CIS/ERP systems to further streamline after-hours processes.

Based in the heart of downtown Raleigh, North Carolina, our team is focused on helping you solve your industrial optimization challenges. We like to roll up our sleeves and get in the trenches with our customers. Only then can we truly understand your business challenges and build a software system for optimal energy efficiency and business performance.

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Fortress Information Security provides cyber risk management solutions for mission critical supply chains and critical infrastructure including services for vendor risk management, asset risk management, product security, file integrity, procurement, continuous monitoring, assessments, and remediation to support overall zero trust supply chain cyber security and integrity.

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Our solutions include intelligent metering (AMI), grid automation and monitoring, energy storage (BESS, EV), and utility-grade networking (SCADA)—supported by turnkey services that simplify deployment and improve operational efficiency. Wesco delivers the tools and expertise utilities need to reduce costs, streamline supply chains, and lead the transition to a more resilient and sustainable energy future.