Utilities face several challenges as they address an increasing number of outages. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.

New York Transco and the New York Power Authority recently launched a new mobile app to keep residents, businesses and stakeholders along the Propel NY Energy transmission project route informed and engaged. The app is designed to bring timely, accurate project information directly to those along the 90-mile transmission route and beyond, New York Transco said.

Texas Gov. Greg Abbott and the Lower Colorado River Authority in August announced that Phase One of the Timmerman Power Plant in Maxwell, Texas, is commercially operational and connected to the state grid.

With earthquakes causing an estimated $14.7 billion in damages annually across the United States, the Department of Energy is stepping up efforts to reduce the risk to critical infrastructure through a new cutting-edge simulation tool and data resources.

The Senate Energy and Natural Resources Committee on Sept. 4 held a hearing to consider the nominations of Laura Swett and David LaCerte to be Federal Energy Regulatory Commission commissioners.

The role even small utilities play in upholding U.S. cyber readiness and protecting critical infrastructure from bad actors.