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Bills and Rates
This is part of a series of monthly posts reflecting different thought leader perspectives on utility rate design. All five opinion pieces appear in full in Leadership in Rate Design...
Customer Service
Despite overbooked flights with undersized seats and frequent delays, the airline industry earns higher customer satisfaction scores than the utilities sector in the American Customer Satisfaction Index. Still, the electric industry has its share of high-flyers that are leading the way in exceeding
Community Engagement
Community Engagement
It’s hard to believe that 15,000 families in the Navajo Nation still have no electricity. However, between March and May 2019, more than 200 families experienced something most people in the rest of the U.S. probably don’t remember — watching the lights in their home come on for the first time at
Security
This playbook provides public power utilities with step-by-step guidance and critical considerations in preparing for a cyber incident and developing a response plan that enables staff to take swift, effective...
Electric Vehicles
The lack of interoperability in EV charging networks inhibits the ability of electric utilities to manage public charging infrastructure securely, cost-effectively, and reliably, while also planning for future public charging...
Bills and Rates
This is part of a series of monthly posts reflecting different thought leader perspectives on utility rate design. All five opinion pieces appear in full in Leadership in Rate Design...