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Now more than ever it is crucial for public power utilities “to share our expertise, our best practices, our best thinking as we collaborate on solutions” to solving new challenges, said Jeff Lyash, President and CEO of the Tennessee Valley Authority, on June 14 in a speech at the American Public Power Association’s (APPA) 2022 National Conference in Nashville, Tenn.
A group of federal lawmakers from Florida on June 10 sent a letter to the Federal Emergency Management Agency (FEMA) in which they highlight “the dangerous supply chain shortages affecting Florida’s electric cooperatives and municipalities.”
The Federal Energy Regulatory Commission (FERC) on June 16 launched two rulemakings aimed at improving the reliability of the bulk power system against the threats of extreme weather.
A customer satisfaction survey completed by Q Market Research found that residents are highly satisfied with the service they receive from Willmar Municipal Utilities (WMU), a Minnesota public power utility.
Wholesale electric prices will rise significantly this summer over last summer’s prices, the Energy Information Administration (EIA) said in its latest Short-Term Energy Outlook (STEO).
The electric and natural gas industries are intertwined, and several recent events including natural gas pipeline review changes contemplated by the Federal Energy Regulatory Commission (FERC), a rapid increase in...
As we forge ahead into 2022, APPA President and CEO Joy Ditto takes stock of what we accomplished on our members’ behalf during the past 12 months as we prepare...
Panelists appearing at a recent Senate Energy and Natural Resources Committee hearing detailed the key role that hydropower plays in the nation’s power supply mix and outlined actions that lawmakers could take to support hydropower going forward.
The City of Beatrice, Nebraska, has signed a contract with Omaha Public Power District (OPPD) to manage the level of wholesale power the city gets from a southern Nebraska wind farm.
Daupler
OSG Company Logo
1828 Walnut St.
Floor 3
Kansas City, MO 64108
United States
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Daupler helps utilities and coops of all sizes streamline their after-hours response process. Daupler Response Management System includes the following capabilities:
- Daupler AI – Synthesizes a variety of inputs (SCADA, locates, call centers, web portals, etc.) to ensure critical incidents are dispatched while other incidents are queued for the next business day.
- Daupler Answering – A utility-focused call center with low-to-no hold times and configurable scripts so you can be confident your customers are receiving service to your daytime standards.
- Daupler Callout – Conforms to union requirements to automate otherwise difficult dispatch, cutting team formation and callout times by nearly half.
- Daupler Engage – Keeps customers informed about outages and service requests and allows them to add relevant photos and leave additional notes or comments.
- Daupler Notify – Enables managers to proactively deliver mass notifications to customers
- Daupler Analytics – Heatmap outages, see employee performance, and gather critical response metrics.
Daupler RMS works with the systems you already have in place, integrating with OMS, work order, and CIS/ERP systems to further streamline after-hours processes.
US Owned Company
question@daupler.com
Software & Technology
Elite Corporate Associate
OSG Company Contact Name
Andrea SavageSr. Marketing Manager
OSG Company ID
74239
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