Customer Service
My daughter’s summer theater group enjoys making its rounds in the area’s shopping centers to solicit ads for the playbill. Group members know they’ll get great support from the locally-owned shops but consider it a waste of time to visit the chain grocery stores, gyms, and other businesses run by
Customer Service
Winning a big business deal is like hitting a home run — exciting, but rare. For utilities that focus on maintaining relationships with key accounts, the winning strategy is to keep these connections strong using both traditional and new approaches. Utilities’ efforts to retain these top accounts
Community Engagement
When I arrived at the Association as its general counsel in 2004, our board chair was Jan Schori, general manager of the Sacramento Municipal Utility District. She was truly inspiring for me—a woman CEO at a large public power utility, very smart and able, but not afraid to poke fun at herself
Hennes Communications is one of the few firms in North America focused exclusively on crisis management and crisis communications. The firm’s past and present clients include the 2016 Cleveland Host Committee for the Republican National Convention, ThyssenKrupp, Avery Dennison, Lubrizol, Kent State