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Based in the heart of downtown Raleigh, North Carolina, our team is focused on helping you solve your industrial optimization challenges. We like to roll up our sleeves and get in the trenches with our customers. Only then can we truly understand your business challenges and build a software system for optimal energy efficiency and business performance.

Daupler helps utilities and coops of all sizes streamline their after-hours response process. Daupler Response Management System includes the following capabilities:

• Daupler AI – Synthesizes a variety of inputs (SCADA, locates, call centers, web portals, etc.) to ensure critical incidents are dispatched while other incidents are queued for the next business day.
• Daupler Answering – A utility-focused call center with low-to-no hold times and configurable scripts so you can be confident your customers are receiving service to your daytime standards.
• Daupler Callout – Conforms to union requirements to automate otherwise difficult dispatch, cutting team formation and callout times by nearly half.
• Daupler Engage – Keeps customers informed about outages and service requests and allows them to add relevant photos and leave additional notes or comments.
• Daupler Notify – Enables managers to proactively deliver mass notifications to customers
• Daupler Analytics – Heatmap outages, see employee performance, and gather critical response metrics.

Daupler RMS works with the systems you already have in place, integrating with OMS, work order, and CIS/ERP systems to further streamline after-hours processes.

Irby is setting out with a new vision: to change the role of the utility distributor from that of a bid-based provider of utility products to that of a high-value partner, providing total utility solutions.

An Irby Utility relationship is all about giving customers the greatest long-term value. We focus on providing the lowest overall cost of doing business, not just the lowest price on a particular product. Clearly, a high-value relationship with Irby will save you more than low-bid relationships with multiple vendors.

As your supply chain partner, we arm you with the technological and human resources you need to make your supply chain more efficient. Our team works with your team on a daily basis to help you solve problems and achieve goals. This team approach has helped Irby customers to succeed since 1926. And we can do the same for you today.

Organizations look to ProArch to provide forward-thinking guidance, seamless implementation, and ongoing support to meet every milestone along the journey to achieving their vision.

Our services aren’t just a random mix of expertise. We methodically designed our practice areas so that their delivered value intertwines, helping companies to remove roadblocks that stand in their path toward rapid growth and financial stability. Many of our clients leverage all our services to create a supply chain of value that positively impacts not just IT but all areas of the business— including the customer experience.

At our core, we are passionate about inspiring new ways technology transforms our people, clients, partners, and communities.

We are a leading provider of advanced software solutions for the utilities industry, specializing in customer experience, billing, and operational efficiency. Our flagship platform, Smartflex (CIS, MDM, MWM, DCX) empowers electric, water, and gas companies to streamline operations, reduce costs, and enhance customer satisfaction through an always-up-to-date, cloud-based platform. With a focus on innovation and scalability, we offer utilities the tools they need to stay competitive in a rapidly changing energy landscape.

With customers in 19 countries, Open is headquartered in Miami and has offices across Latin America and Europe. Backed by over 30 years of experience and recognized by industry leaders such as Gartner, we are committed to transforming the utility sector with cutting-edge technology, seamless integration, and personalized support. At Open, we partner with utilities worldwide to drive smarter, more sustainable operations, ensuring long-term success in today’s dynamic market.