Customer Service
A law that went into effect in Florida at the start of July prevents third parties from gaining real-time access to public power customers’ usage information and meter-derived data.
illustration of people on a boat
Customer Service
Despite overbooked flights with undersized seats and frequent delays, the airline industry earns higher customer satisfaction scores than the utilities sector in the American Customer Satisfaction Index. Still, the electric industry has its share of high-flyers that are leading the way in exceeding
western desert background
Community Engagement
landscape of the Navajo Nation
Community Engagement
It’s hard to believe that 15,000 families in the Navajo Nation still have no electricity. However, between March and May 2019, more than 200 families experienced something most people in the rest of the U.S. probably don’t remember — watching the lights in their home come on for the first time at
vehicle fleets
Safety
The Federal Motor Carrier Safety Administration has developed an information clearinghouse to better ensure that drivers cannot conceal drug and alcohol violations by moving on to another job. There are no exemptions for municipalities.
icons of lineworker gear
Safety
An array of special gear and equipment keeps crew members safe while working on electrical equipment and lines. Hard hat : insulated and rigid to protect workers from contact with electrical hazards or falling objects. Includes slots for adding in ear protection or face shields, when necessary
distribution poles and a bright color background
Safety
For telecommunications companies, small cell or fifth generation (5G) wireless is the next evolution in their business. Deployment is going to happen, and it is coming fast. The upgrade will ultimately be good for society, but it means that we as utilities need to be interacting with
illustration of house with potential electrical hazards
Safety
Everyone uses electricity, but learning how to use it safely is an ongoing process. As stewards for electric safety in the community, public power utilities play an important role in educating community members about how to stay safe when using electricity or around electrical equipment. Building
substation
Reliability
With an eye towards aesthetics, Nashville Electric Service is taking the extra step to build a screening structure for a new substation it plans to build in downtown Nashville.
plant
Generation
The Los Angeles Department of Water and Power is embarking on a groundbreaking hydrogen generation project. LADWP plans to phase out coal-fueled generation at the Intermountain Power Project and replace it with natural gas-fueled generation that would eventually be fueled entirely by hydrogen.