Public Power Customer Satisfaction Awards
An affordable, effective way to gauge your customers’ satisfaction.
Take the guesswork out of the customer-satisfaction equation and gain national recognition for your utility’s customer service and operational performance.
Participate in the Public Power Customer Satisfaction Award program to get insight from your customers about:
- overall satisfaction
- reliability
- rates/value for cost
- communication
- customer service
- outage response
- field personnel
- innovative programs and services
Public Power Customer Satisfaction Award winners will be honored annually at APPA’s Customer Connections Conference.
For more information, contact [email protected].
Learn more about the Public Power Customer Satisfaction Awards
Tips for Distributing/Conducting the Satisfaction Award Customer Survey
Sample Customized Report for Award Program Participants
Here’s how you can participate in the Public Power Customer Satisfaction Award Program
To qualify for a Public Power Customer Satisfaction Award, your utility must subscribe to the Public Power Data Source (PPDS). The awards recognize municipal utilities for positive performance among several criteria and characteristics evaluated in the core PPDS survey instrument. As a PPDS subscriber, you will enjoy:
- Tools to survey your own customers annually and best practices for achieving a high completion rate (learn more about the distribution method).
- National and regional customer comparison data
- Actionable content and customer engagement tools for your marketing and communications teams
Learn more about the Public Power Data Source and how to subscribe.