Fifteen public power utilities have been recognized by the American Public Power Association with 2025 Public Power Customer Satisfaction Awards for providing excellent service to their communities, while fourteen public power utilities have earned a Smart Energy Provider (SEP) designation from APPA.
The awards and designations were announced at APPA’s Customer Connections conference on November 3 in Salt Lake City, Utah.
Customer Satisfaction Awards
The customer satisfaction award is the result of receiving high marks from customers in:
• Customer service,
• Field personnel,
• Communication,
• Reliability,
• Value,
• Outage response,
• Innovation, and
• Overall satisfaction.
Winners of Public Power Customer Satisfaction Awards were honored at gold, silver, and bronze levels based on responses to customer surveys.
Gold Award winners are:
• Braintree Electric Light Department, Massachusetts
• Shrewsbury Electric and Cable Operations, Massachusetts
Silver Award winners are:
• Conway Corp, Arkansas
• Groton Utilities, Connecticut
• Hingham Municipal Lighting Plant, Massachusetts
• Kerrville Public Utility Board, Texas
• Kissimmee Utility Authority, Florida
• Merrimac Municipal Light Department, Massachusetts
• Rolla Municipal Utilities, Missouri
Bronze Award winners are:
• Grand Haven Board of Light & Power, Michigan
• Knoxville Utilities Board, Tennessee
• Mason County PUD 3, Washington
• Snohomish County Public Utility District, Washington
• Stoughton Utilities, Wisconsin
• Sun Prairie Utilities, Wisconsin
Smart Energy Provider Designations
The fourteen public power utilities that earned a SEP designation from APPA demonstrated commitment to and proficiency in energy efficiency, distributed energy resources, and environmental initiatives that support the goal of providing safe, reliable, low-cost, and sustainable electric service.
Monique Hampton, Energy Innovation & Adoption Chair, presented the designation.
This year, 14 utilities earned the designation, and in total, more than 100 public power utilities hold the SEP designation.
The SEP designation, which lasts for three years December 1, 2025 – November 30, 2028), recognizes public power utilities for demonstrating leading practices in four key disciplines: smart energy information; energy efficiency and distributed energy resources programs; environmental and sustainability programs and initiatives; and communication, education, and customer experience.
This is the seventh year APPA has offered the SEP designation.
The full list of SEP designees is available on the SEP webpage.
