DENVER--(BUSINESS WIRE) -- Convey, the engagement operating system for utilities and regulated industries, today announced it has acquired Selectron, a provider of citizen engagement, field operations, inspection management and payment solutions serving utilities, state and local governments, municipalities, cooperatives and public safety organizations nationwide.

The acquisition brings together two companies with complementary strengths. Convey is the omnichannel communications and engagement operating system purpose-built for utilities and regulated industries, while Selectron provides trusted solutions for citizen engagement, electronic bill presentment and payments, inspections and field operations.

Together, the combined company offers a broader portfolio of solutions that helps utilities and state and local government organizations strengthen engagement across the entire customer and citizen journey, from proactive communications and self-service to bill presentment, processing payments, field operations, and inspections, while improving operational efficiency and delivering better service to the communities they serve.

"This acquisition is about bringing together two companies with complementary strengths to create something greater for our customers," said Maulik Datanwala, Chief Executive Officer of Convey. "Selectron expands our capabilities with electronic bill presentment, PCI-certified payments, inspection and field workforce management, and deep expertise serving state and local government organizations. Combined with Convey's engagement operating system and AI orchestration, we can now deliver a broader platform that helps organizations improve every stage of the customer and citizen journey."

The combined portfolio enables organizations to:

• Deliver intelligent, multi-channel customer and citizen communications
• Offer electronic bill presentment, PCI-certified payment processing and collections capabilities
• Manage inspections, permitting and field operations through mobile applications
• Improve scheduling, inspection routing and citizen visibility throughout service requests
• Extend engagement through AI orchestration with ConveyIQ

Selectron's Atlas platform provides mobile inspection and field management capabilities supporting building inspections, zoning inspections and other community services. The platform enables inspectors to manage inspections in the field, record pass or fail outcomes, automate reinspection workflows, capture field activity through mobile devices, and keep citizens informed throughout the inspection process. Combined with Convey's engagement capabilities, organizations can provide proactive notifications, status updates, and payment options that create a more connected customer experience.

The acquisition creates significant opportunities to expand both companies' existing customer relationships. Convey customers gain access to integrated payment capabilities and field operations technology, while Selectron customers benefit from Convey's omnichannel communications, engagement operating system and AI journey orchestration.

"Selectron has built trusted relationships with utilities and government agencies over many years by helping them better serve the people who rely on them," said Todd Johnston, President of Selectron. "Joining Convey allows us to continue serving those customers while delivering a much broader set of engagement, communication and workflow capabilities. Just as importantly, our cultures are closely aligned around customer success, innovation, and long-term growth."

This acquisition marks an important milestone in Convey's continued growth and reinforces the company's commitment to helping utilities, state and local government organizations modernize customer and citizen engagement. By bringing together complementary capabilities and industry expertise, Convey is expanding its ability to help customers solve more of their operational and engagement challenges while continuing to invest in the innovation they need for the future. Learn more at www.goconvey.com

About Convey

Convey is the engagement operating system for Utilities and regulated industries, delivering intelligent customer workflows that transform compliance into seamless, human-centered experiences. Purpose-built for complex environments, Convey enables timely, accurate, and personalized communication during critical moments, helping organizations reduce costs, mitigate compliance risk, and strengthen customer trust at scale. Convey is a portfolio company of OceanSound Partners and Energy Impact Partners. For more information, please visit goconvey.com.

About Selectron

Selectron Technologies partners with utilities and government agencies to provide customized enterprise IVR, web, text messaging, notification, payment, and mobile solutions. Selectron continues our pledge to drive efficiency, increase customer satisfaction, and provide real value through automated routine communications, a full suite of electronic payment offerings, and a focused commitment to solving the needs of the public sector.

Forward-Looking Statements

This press release contains forward-looking statements, within the meaning of the Private Securities Litigation Reform Act of 1995. Forward-looking statements can be generally identified by the use of words such as “may,” “should,” “expects,” “plans,” “anticipates,” “believes,” “estimates,” “predicts,” “intends,” “will,” “continue,” or similar terminology. These statements reflect only Selectron’s and Convey’s current expectations and are not guarantees of future performance or results. These statements are subject to various risks and uncertainties that could cause actual results to differ materially from those contained in the forward-looking statements. These forward-looking statements speak only as of the date on which the statements were made. Selectron and Convey undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, except to the extent required by applicable law.

Contacts
Ashley Gordon, VP of Marketing - Convey
marketing@goconvey.com

CUSTOMER BRIEF: WPPI ENERGY
Streamlining Interconnection for Member Utilities

Challenge
Before implementing PowerClerk®, interconnection processes across WPPI Energy’s (WPPI) 51 member utilities were inconsistent and largely manual. Most utilities handled applications with paper-based workflows and ad hoc processes. As a result, it could be difficult to track status, support reporting or manage applications efficiently. The challenge became more apparent for WPPI’s Wisconsin member utilities with Wisconsin’s update to Administrative Code Chapter PSC 119, which established requirements for interconnecting distributed generation facilities, and increased the need for a more standardized, unified and compliant approach.

Solution
WPPI implemented PowerClerk as a centralized platform for interconnection workflows, standardizing application intake, documentation and review across participating utilities. PowerClerk provides WPPI and its members with a shared system of record while improving coordination among utility staff, installers and WPPI’s Energy Services team. PowerClerk makes it easier to manage a shared program while preserving each utility’s role in the process.

WPPI initially deployed PowerClerk with a subset of member utilities and has steadily expanded the rollout to additional member utilities. PowerClerk now supports approximately 30 participating WPPI member utilities with three programs supporting member utilities in Iowa, Michigan, and Wisconsin. Each program complies with state-specific requirements in the interconnection process workflow.

Results
Since implementation, WPPI has increased visibility, consistency, and efficiency across their PowerClerk programs including:

• Centralized data management — Reduced manual tracking and improved access to records make it easier to generate insights, complete mandatory reporting requirements and prove compliance across utilities.
• Streamlined processing — Simplified workflows, modernized operations and accelerated processing with features such as e-signatures and integrated payments that improve the applicant experience for participating WPPI member utilities.
• Versatile program design — Supports compliance requirements while delivering a more consistent experience for member utilities, applicants and installers.

What’s next? 
Looking ahead, WPPI is evaluating PowerClerk to extend it as the centralized system of record for automating annual requirements like insurance verification. WPPI is also exploring how PowerClerk Intelligence, an optional AI capability released in early 2026, may enable faster, more accurate interconnection reviews.

“We went from having varying paper-based processes across many utilities to having everything centralized in one online system—it’s made a big difference in visibility, consistency and reporting.”

Beth Carlson, Director of Customer Solutions
WPPI Energy

Member-owned, not-for-profit WPPI Energy serves 51 locally owned electric utilities. Together, WPPI members have built a diverse, competitive and responsible power supply. They share modern technologies and forward-thinking services, and they speak with a unified voice for effective energy policy advocacy.

Clean Power Research enables utilities to plan and optimize for the clean energy transformation. Contact us to learn more about Clean Power Research products and utility solutions, including PowerClerk.

Case Study found here:

https://www.cleanpower.com/resource/wppi-streamlining-interconnection-for-member-utilities/
 

As electric cooperatives expand into the broadband sector, they often encounter a critical operational hurdle: customer service capacity. Rapid subscriber growth frequently outpaces the capabilities of internal support teams. This white paper examines how Joe Wheeler EMC in Trinity, Alabama successfully navigated this challenge with its broadband subsidiary, FlashFiber. By partnering with Cooperative Response Center, Inc. (CRC) to manage call overflow, the cooperative effectively bridged its capacity gap. This strategic alignment reduced member wait times, alleviated staff burnout, and enabled internal teams to focus on complex problem-solving and sales growth, establishing a scalable model for other cooperatives entering the broadband space.

Redefining Connectivity
Electric cooperatives have a long history of adapting to the evolving needs of their members, and their expansion into broadband services is yet another example of this commitment. Broadband internet has transitioned from a modern convenience to essential infrastructure. Access to high-speed internet dictates economic development, educational opportunities,
healthcare access, and overall community sustainability. Joe Wheeler EMC, serving 40,000 homes and businesses across North Alabama, recognized this shift and launched FlashFiber. Delivering fiber-to-the-home and fiber-to-the-business services, FlashFiber quickly grew to serve approximately 19,000 internet customers. However, bringing a new utility to scale presents unique operational hurdles. While building the physical network is a massive undertaking, supporting the influx of new subscribers requires an equally robust customer service infrastructure.

Navigating ‘The Capacity Gap’
When a cooperative launches a highly anticipated broadband service, subscriber growth can happen at an extraordinary pace. This rapid expansion creates what we call “The Capacity Gap”—the space between a growing subscriber base and the static capacity of an internal customer service team. For Joe Wheeler EMC, this gap became a significant operational bottleneck. The cooperative utilized an outsourced call center, but that provider focused strictly on technical support. Consequently, all general customer service inquiries—ranging from billing questions to account
access issues—funneled directly to an already understaffed in-house team. The impact of this capacity gap manifested in two critical areas:

• Internal Strain: Customer Service Representatives (CSRs) and billing staff operated
  above their maximum capacity. The sheer volume of incoming calls led to elevated
  stress levels and prevented the team from pursuing valuable sales opportunities.
• Member Friction: Members experienced the fallout through extended hold times
  and slower response rates. For an organization deeply rooted in community focus
  and member satisfaction, delivering a frustrating customer service experience was
  unacceptable.

A Partnership-Based Approach
To close the capacity gap, Joe Wheeler EMC needed an outsourced solution capable of handling high call volumes without sacrificing the cooperative standard of care. They found their solution by expanding an existing partnership. The cooperative already trusted CRC to manage their electric after-hours and overflow calls. Transitioning broadband customer care to CRC was a strategic decision driven by alignment. CRC fundamentally understands the cooperative business model, the local member base, and the high expectations associated with rural utility service. An effective partnership strategy requires the external provider to possess enough knowledge and staffing to resolve routine issues independently. The goal is to handle inquiries at the first point of contact, preventing an endless loop of transferring customers back to the in-house team.

Best Practices for Operational Alignment
Successfully integrating an outsourced customer service team requires rigorous onboarding. The external representatives must function as a seamless extension of the internal staff. During the rollout, CRC and Joe Wheeler EMC prioritized detailed documentation and knowledge transfer. The onboarding process included:

• Comprehensive Policy Mapping: Gathering explicit details on FlashFiber’s fees, service tiers, billing cycles, and procedural guidelines.
• Empowering Frontline Representatives: Ensuring the extended team had the specific information required to confidently and accurately answer member inquiries without
  constant escalation.
• Establishing Escalation Protocols: Creating a streamlined system for complex issues. When a problem falls outside routine parameters, the overflow team gathers all necessary contextual details and generates an actionable ticket for the internal CSRs. This meticulous approach to deployment mitigated concerns and provided immediate relief to the cooperative’s frontline workers.

Transforming the Member Experience
Implementing a dedicated broadband overflow service transformed daily operations at FlashFiber. The benefits spanned across both internal efficiency and external member satisfaction.

• Accelerated Response Times: By effectively managing the overflow, members connected with a representative faster, drastically reducing hold times and the associated frustration.
• Strategic Reallocation of Internal Resources: With routine billing and account inquiries handled externally, the day-to-day workload for the internal team shifted. CSRs gained the margin needed to focus on complex customer needs and revenue generating sales activities.
• Enhanced Problem Resolution: When an issue requires internal attention, the internal team receives a detailed ticket rather than a blind transfer. Taylor Jones, a CSR at Joe Wheeler EMC/FlashFiber, noted the impact: “For calls that required special attention, CRC was able to provide us with detailed information, enabling our group to call customers back with timely solutions without them having to go back through the entire issue again. This was very helpful for us, and the customers appreciated the attention to detail.”

Conclusion
As cooperatives continue to bridge the digital divide, providing reliable broadband must be matched by providing reliable customer care. The capacity gap is a natural byproduct of rapid growth, but it does not have to be a permanent barrier. By strategically partnering with an experienced service provider, Joe Wheeler EMC successfully scaled its operations. They protected their internal staff from burnout and honored their commitment to exceptional member service. A well-integrated customer care support partner ensures that routine inquiries are handled efficiently, leaving your cooperative’s team free to foster growth and solve complex challenges.

Contact CRC
If your cooperative is scaling broadband services and facing similar capacity challenges, it is time to evaluate your customer care call handling infrastructure. Contact CRC today to learn how a partnership-based support solution can elevate your member experience and streamline your operations.

A major regional utility recently put Juvare's solutions to the test during a high-stakes tactical drill at their Emergency Operations Center, and the results spoke for themselves. Juvare Account Executive Ron Juarez was onsite to witness it firsthand, bringing years of experience working with public power companies to the room.

The drill was born from painful experience. After Hurricane Fiona (2022), incomplete field data forced the utility to redo costly damage assessments just to meet federal reimbursement requirements, effectively paying for the same work twice. Shared accounts with no audit trail and old storm data bleeding into active maps only compounded the risk.

With Juvare's platform in place, the drill proved that it was a new day for the utility's operations. Field assessments arrived instantly in the EOC, validated in real time and audit-ready before crews left the site. The room's reaction? Audible relief.

Read the full article at Juvare.com to learn more about the utility's success and Ron's on-site experience.