Customer Service
Utilities face several challenges as they address an increasing number of outages. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.
Customer Service
Open configuration options SPONSORED ADVERTISING FEATURE Utilities face several challenges as they address an increasing number of outages. About 83% of major U.S. power outages between 2000 and 2021 were driven by weather-related events, according to Climate Central. As customers grapple with these
Grid Modernization
How public power can promote a forward-looking approach to load growth during times of change and uncertainty.
Generation
Texas Gov. Greg Abbott on Aug. 4 announced the second Texas Energy Fund (TEF) loan agreement will fund a 456 megawatt natural gas power plant in Houston.
Generation
The U.S. Department of Energy on Jan. 17 announced the signing of a credit award and payment agreement with California-based Pacific Gas and Electric Company to finalize terms for $1.1 billion in credit payments via the Civil Nuclear Credit Program for the Diablo Canyon Power Plant.
Transmission
The U.S. Department of Energy on Aug. 6 announced a $2.2 billion investment in the nation’s grid for eight projects across 18 states aimed at protecting against growing threats of extreme weather events, lowering costs for communities and catalyzing additional grid capacity to meet load growth stemming from an increase in manufacturing and data centers.
Transmission
The U.S. Department of Energy on Aug. 6 announced a $2.2 billion investment in the nation’s grid for eight projects across 18 states aimed at protecting against growing threats of extreme weather events, lowering costs for communities and catalyzing additional grid capacity to meet load growth stemming from an increase in manufacturing and data centers.
Disaster Response and Mutual Aid
Resources to help public power develop a wildfire mitigation plan.
Distributed Energy Resources
Massachusetts and Rhode Island announced on Sept. 6 the selection of 2,878 megawatts of offshore wind in the first coordinated procurement of its kind.
Grid Modernization
To help advance Pasadena’s clean energy goals and enhance grid resilience, Pasadena Water and Power (PWP), a department of the City of Pasadena, California, has been awarded grants supporting the ongoing deployment of emerging technologies to accelerate the City’s clean energy transition.