Electricity Markets
The Public Utility Commission of Texas has launched a survey of Texas electricity consumers to study the costs they may incur from power interruptions. Randomly selected residential, commercial, and large industrial electricity consumers in the ERCOT region will receive an email request to participate in the survey.
The Lansing Board of Water & Light (BWL) in Michigan has brought online a 250-megawatt (MW) natural gas-fired combined-cycle plant, replacing a retired coal-fired plant.
Electricity Markets
California CCA Pioneer Community Energy to Expand to 13 New Northern California Communities California community choice aggregator Pioneer Community Energy on July 16 announced its expansion into 13 new communities. A service launch date is set for October 2027.
Customer Service
Utilities face several challenges as they address an increasing number of outages. About 83% of major U.S. power outages between 2000 and 2021 were driven by weather-related events, according to Climate Central. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.
Customer Service
Utilities face several challenges as they address an increasing number of outages. About 83% of major U.S. power outages between 2000 and 2021 were driven by weather-related events, according to Climate Central. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.
Customer Service
Utilities face several challenges as they address an increasing number of outages. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.
Customer Service
Open configuration options SPONSORED ADVERTISING FEATURE Utilities face several challenges as they address an increasing number of outages. About 83% of major U.S. power outages between 2000 and 2021 were driven by weather-related events, according to Climate Central. As customers grapple with these
Community Engagement
In a recent interview with APPA, Karen Kelley, Chief Operations Officer at Oregon public power utility Eugene Water and Electric Board, discusses how EWEB is proactively working to improve water resiliency.
Disaster Response and Mutual Aid
Washington D.C., November 16, 2021— The American Public Power Association applauds the staff of the Federal Energy Regulatory Commission (FERC), North American Reliability Corporation (NERC), and the NERC Regional Entities...
Energy Storage
The California Public Utilities Commission on Jan. 27 unveiled action to enhance the safety of battery energy storage facilities and their related emergency response plans.