Customer Service
Utilities face several challenges as they address an increasing number of outages. About 83% of major U.S. power outages between 2000 and 2021 were driven by weather-related events, according to Climate Central. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.
Customer Service
Utilities face several challenges as they address an increasing number of outages. As customers grapple with these rising power interruptions, 65% report that they’re frustrated with utilities’ impersonal communications. However, utilities can now address this communications challenge by taking advantage of AI. Rather than simply reacting to outages as they happen, power providers can embrace intelligent, customized, and proactive messaging that humanizes these crises for their customers.
Disaster Response and Mutual Aid
Washington D.C., November 16, 2021— The American Public Power Association applauds the staff of the Federal Energy Regulatory Commission (FERC), North American Reliability Corporation (NERC), and the NERC Regional Entities...
Community Engagement
In a recent interview with APPA, Karen Kelley, Chief Operations Officer at Oregon public power utility Eugene Water and Electric Board, discusses how EWEB is proactively working to improve water resiliency.
Energy Storage
The California Public Utilities Commission on Jan. 27 unveiled action to enhance the safety of battery energy storage facilities and their related emergency response plans.
Reliability
The American Public Power Association and the National Rural Electric Cooperative Association are voicing concerns about the potential negative effects on the reliability of the country’s electric grid resulting from a proposed rule by the U.S. Environmental Protection Agency to address the 2015 8-hour ozone national ambient air quality standards.
Distributed Energy Resources
The U.S. Department of Energy issued a Request for Information focused on West Coast offshore wind transmission.
Disaster Response and Mutual Aid
Resources to help public power develop a wildfire mitigation plan.
Workforce
American Municipal Power, Inc. announced that Kellie Pertuset has joined AMP as Vice President of Human Resources and Talent Management.
Electricity Markets
Weeks after the Western Resource Adequacy Program’s Resource Adequacy Participant Committee approved a revised transition plan, the Western Power Pool Board of Directors recently took a series of actions to move the program further along.