Powering Strong Communities

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Customer Service
How utilities with consistent high marks on customer satisfaction shape their culture to support stellar service.
Generation
The founding of the Navajo Tribal Utility Authority and how its founding vision to have the utility serve the Navajo Nation continues today.
Disaster Response and Mutual Aid
Supporting virus research, securing critical infrastructure and stabilizing the energy markets are all key actions that the Department of Energy has taken in response to the COVID-19 pandemic, Mark Menezes, Under Secretary of Energy, said on June 8.
Disaster Response and Mutual Aid
Los Angeles Department of Water and Power crews worked through pouring rain and strong winds over the weekend to restore power to customers affected by storm-related power outages.
Reliability
The following is a transcript of the May 27, 2024, episode of Public Power Now. Learn more about subscribing to Public Power Now at Publicpower.org/Podcasts. Some quotes may have been edited for clarity. Paul Ciampoli Welcome to the latest episode of Public Power Now. I'm Paul Ciampoli, APPA’s News
How three public power utilities have diversified their revenue and turned outside-the-box thinking into mutually beneficial solutions for the utility, customers, and the community.
Reliability
How public power utilities are preparing their systems for prolonged heat waves and other weather events that threaten reliability.
Community Engagement
While they might not be as high-profile as the Wall Street mergers and acquisitions that make the headlines — or provide fodder for binge-worthy legal dramas on streaming services — Main Street has had its share of takeover attempts for community-owned electric utilities run by the local (or
Insurers and utility leaders weigh in on the changing approaches to risk management and how increased risk is affecting utility insurance coverage and rates.
Disaster Response and Mutual Aid
This post originally appeared in Los Angeles Department of Water and Power's Intake Magazine. Upholstery has always been a reliable place to find loose change, after dinner mints and paper...