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Customer satisfaction can be illusive. It is easy to lose and hard to gain, but a Georgia public power utility has found that texting can help improve customer relations.
Security
The Federal Energy Regulatory Commission on March 16 approved a revised cybersecurity standard that will expand supply chain risk management practices for low-impact bulk electric system cyber systems.
Across all segments of the industry, the U.S. energy storage market installed 4.8 gigawatts of capacity in 2022, nearly equal to the combined 2020 and 2021 installed capacity of 5 GW, becoming a record year for battery storage, according to a new report from the American Clean Power Association and Wood Mackenzie.
Tennessee Gov. Bill Lee and U.S. Rep. Chuck Fleischmann, R-Tenn., recently visited a Tennessee Valley Authority site that has been designated as the location for a TVA small modular reactor. Lee and Fleischmann were accompanied on the tour by Jeffrey Lyash, CEO of TVA.
Legislation working its way through the Florida Legislature would substantially limit the ability of public power electric utilities to transfer revenues to cities’ general funds, which will inordinately affect rural, often economically distressed, communities that have a weaker tax base, the Florida Municipal Electric Association said on March 21.
Minnesota public power utility Rochester Public Utilities is launching a Bring Your Own Thermostat program to help reduce energy consumption during periods of high demand.
During the 2023 Electric Cities of Georgia conference, the City of Fairburn's Utilities Department was awarded the Jeff Cook Silver Award Plaque for Safety Excellence.
Salt River Project’s Board of Directors has named Jim Pratt as the company’s new General Manager and CEO, the Arizona public power utility said on March 23. Pratt will officially start his new role on May 5.
Michigan public power utility Grand Haven Board of Light & Power is performing significantly better than both state and national averages across a range of reliability areas.
Disaster Response and Mutual Aid
The Florida Municipal Electric Association recently detailed the progress made in power restoration efforts by public power utility crews in the wake of Hurricane Helene.