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Twenty Public Power Utilities Recognized with National Customer Satisfaction Award

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Twenty public power utilities have been recognized by the American Public Power Association with Public Power Customer Satisfaction Awards for providing excellent service to their communities.

The award is the result of receiving high marks from customers in the areas of:
•    Customer service,
•    Field personnel,
•    Communication,
•    Reliability,
•    Value,
•    Outage response,
•    Innovation, and
•    Overall satisfaction.

Winners of Public Power Customer Satisfaction Awards were honored at APPA’s Customer Connections Conference in Louisville, KY, at gold, silver, and bronze levels based on responses to customer surveys.

Bronze Award winners are: 
•    Danvers Electric Division, MA
•    Grant PUD, WA
•    Kaukauna Utilities, WI
•    Kissimmee Utility Authority, FL
•    Knoxville Utilities Board, TN
•    Los Alamos County Department of Public Utilities, NM
•    Snohomish County PUD, WA
•    Stoughton Utilities, WI
•    Sun Prairie Utilities, WI

Silver Award winners are: 
•    Concord Municipal Light Plant, MA
•    Grand Haven Board of Light & Power, MI
•    Holland Board of Public Works, MI
•    Kerrville Public Utility Board, TX
•    Littleton Electric Light and Water Departments, MA
•    Merrimac Municipal Light Department, MA
•    Shrewsbury Electric & Cable Operations, MA
•    Taunton Municipal Lighting Plant, MA
•    Zeeland Board of Public Works, MI

Gold Award winners are: 
•    Braintree Electric Light Department, MA
•    Lowell Light and Power, MI

For more information, visit PublicPower.org.

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