Chartwell, a national organization that supports innovation in the utility industry, has awarded Tennessee public power utility EPB its 2025 Gold Award for Excellence for upgrading the way customers manage and pay their bills.
The recognition highlights EPB’s launch of an all-new customer payment portal designed to be easier to use, more flexible, and more secure than ever before.
“We’re proud to deliver a modern payment experience that gives our customers more control, more options, and more peace of mind,” said Karen Thomas, VP Customer Relations at EPB. “This upgrade reflects our ongoing commitment to making life simpler and safer for the people we serve.”
"It’s never been easier to view and manage your EPB Energy and Fiber Optics payment accounts," the utility said.
In addition to traditional options, EPB now accepts American Express, Apple Pay, Google Pay, PayPal, Venmo, and more—making it easier to pay using the methods you already trust.
The portal alos offers more ways to pay including AutoPay, Pay-by-Text to the utility's self-service digital assistant and live, local customer service available 24/7/365.
Backed by the latest encryption and security protocols, the upgraded portal safeguards your personal and financial data while offering more flexibility than ever before.
"Since launching the improved payment portal in 2024, customer participation has increased significantly—demonstrating a strong demand for easier, faster, and more secure ways to pay," EPB said. "This initiative is part of EPB’s broader mission to continually enhance customer experience and satisfaction through innovation."
