Oregon's Emerald PUD received high scores in a customer survey conducted earlier this year, the PUD recently reported.
For example, it received a 90% satisfaction score on reliability in the customer survey, it reported in August. “Despite the high satisfaction score, reliability will remain a focus as we continue our work on maintaining and improving our system,” the PUD said.
“We’re extremely gratified to see that customers recognize the progress we’ve made on reliability and that they trust us to make further investments in this area. Our Board and staff are committed to continuing these efforts while keeping service affordable," said Kyle Roadman, General Manager for EPUD.
Further details on the survey are available on EPUD's website.
When asked if they trust EPUD to make responsible decisions about investments in the electric system, 83% agreed or strongly agreed.
Meanwhile, 72% of customers were very satisfied with communication during a Jan. 2024 storm event and 79% were satisfied or very satisfied with response and communication during non-major outages.
In April, EPUD launched the customer survey seeking customer input. It wanted customer opinions on how EPUD invests in its electric system. It also asked how the PUD is doing in terms of reliable service, communication during outages, and other important areas.
EPUD broadly promoted the survey through bill inserts, email, newsletter, social media, website news releases, and video -- with a $500 drawing as an incentive. Respondents identified themselves as customers of EPUD.
“The final results were impressive, both in the number of customers who participated in the survey and in the scores you gave us,” it said.
The input will help guide the PUD’s strategic planning for the years ahead.
