The Brownsville Public Utilities Board announced the release of its 2026-2030 Strategic Business Plan, which the Texas public power utility said is a forward-looking roadmap designed to guide the organization’s growth and service delivery over the next five years.
"This comprehensive plan reinforces BPUB’s commitment to reliable utility services and reflects the needs and aspirations of the communities it serves."
The strategic plan identifies a series of critical focus areas that support BPUB’s mission to create long-term value for customers, enhance infrastructure performance, build resilience, and improve affordability and customer experience.
Key strategic focus areas include:
• Employee Engagement & Development – Strengthening workforce capabilities and fostering organizational excellence.
• Optimizing Water Supply – Ensuring sustainable water management and reliability for future generations.
• Community Engagement – Enhancing interaction with stakeholders and fostering community participation.
• Customer Experience – Elevating service quality and responsiveness to customer needs.
• Power Supply Optimization – Improving energy delivery efficiency and reliability.
• Enterprise Risk Management – Proactively addressing operational risks to ensure uninterrupted utility services.
• Technology Modernization – Leveraging modern tools and systems to support innovation and operational agility.
• Resiliency & Reliability – Building infrastructure resilience to withstand challenges and minimize service disruptions.
• Affordability – Balancing quality service with cost-effective solutions for all customers.
• Interorganizational Effectiveness – Strengthening coordination and collaboration with local, regional, and industry partners.
“We are entering a pivotal period in BPUB’s history,” BPUB General Manager & CEO Marilyn Gilbert said. “This strategic plan reflects our vision for the future — a future where our services are more resilient, inclusive, and customer-focused than ever before. It embodies our commitment to delivering reliable and affordable utilities while planning responsibly for growth, modernization, and the long-term well-being of the community.”
The 2026–2030 Strategic Business Plan represents the culmination of extensive internal collaboration and stakeholder engagement. It aligns departmental goals with measurable outcomes and provides a framework for prioritizing resources and driving continuous improvement across all service areas.
BPUB is inviteing customers and community members to explore this strategic blueprint and learn more about how it will shape the utility’s future.
