Jessica Laird has joined Grant PUD as Vice President of Customer Experience, bringing more than 20 years of experience in the power industry leading customer service, utility operations, and organizational transformation initiatives.
Throughout her career, she has built high-performing teams, improved customer-focused operations, and led major modernization efforts for electric utilities across North America, the Washington State PUD said on Oct. 12.
Most recently, Laird held customer experience leadership roles with Arizona Public Service (APS) and LUMA Energy where she helped strengthen customer operations, billing, digital customer service, technology, and service delivery during periods of significant transformation and change.
"Known for her collaborative leadership style and commitment to service excellence, Jessica is passionate about creating positive customer experiences and helping utilities meet the evolving needs of the communities they serve," the PUD said.
"We are thrilled to welcome Jessica to Grant PUD," said Ty Ehrman, Senior Vice President of Retail Operations. "Her extensive experience leading customer-focused utility operations, combined with her passion for service excellence and innovation, will be a tremendous asset as we continue to enhance the experience we provide to our customers and communities."
