Almost nine out of 10 customers who responded (87.5%) to a recent survey rated Oregon public power utility Springfield Utility Board’s overall job as positive.
“That’s thanks to our amazing employees who put our customers first,” the utility said.
SUB said that:
• More than 8 out of 10 respondents (85%) were confident that SUB is working in their best interests.
• The most highly rated characteristics were reliable water (87.9%) and electric service (87.1%), followed by easy-to-understand bills (85.2%) and accurate billing (83.4%).
• Customers asked for more useful customer programs & services and noted a preference for receiving outage information via text (83.7%) or email (43.1%).
• When asked to rank their top priorities, respondents ranked low rates (71.8%), and investments in infrastructure to maintain electric reliability (67.8%) as the most important areas of focus.
“Overall, the results reflect solid customer support for the work SUB does every day to keep power and water reliable and affordable,” it noted.
