A look at the strategies, structures, and partnerships that strengthen utility resilience before, during, and after an emergency event. Learn how to build readiness during blue sky periods through effective training programs and exercise design. Explore the fundamentals of the Incident Command System, the role of Emergency Operations Centers, and how utilities can integrate into broader emergency management frameworks. Also examine what makes for a culture of preparedness, including expectations and roles for utility staff.

Take a detailed walk through the disaster recovery and public assistance processes, including what to expect working with FEMA, how to use various APPA resources, and lessons from responses to recent events. Gain practical insight into using the Public Assistance Program and Policy Guide, including how to document damages and manage recovery operations efficiently. Discuss the importance of building strong community partnerships and strategies for how utilities can collaborate with local emergency managers, state agencies, and mutual aid networks to enhance coordination and improve outcomes.

Topics:

• ICS fundamentals and utility integration with emergency management
• EOC roles, activation, and coordination
• Disaster recovery and public assistance resources
• Strengthening partnerships with local and state agencies and mutual aid networks