Earning designation as a Reliable Public Power Provider or Smart Energy Provider can be more than just an honor — they can be powerful tools to improve and hone your operations. Learn how ElectriCities of North Carolina embedded these programs into its strategic priorities, using member participation and aggregate scoring to identify strengths, close gaps, and guide new services. Learn how using these assessments can strengthen continuous improvement and strategic alignment across your utility, whether for long‑term planning, program development, or to provide a roadmap for operational excellence.