Just in time for storm season, Washington State’s Snohomish County PUD recently released a new version of its outage map.
“Thanks to valuable feedback from customers, the PUD made improvements to better serve everyone,” it noted.
The new and improved outage map allows users to zoom down to specific locations, providing more complete information on each outage.
Outages are grouped together by incident, giving customers a complete overview. Essential information like estimated time of restoration, cause, and number of customers impacted can now be found more easily at the top of the outage details window.
“The improvements made to the outage map will give our customers more information and a better customer experience during storms going forward,” said John Hoffman, PUD’s Chief Customer Officer. “Customers have been asking to see their specific outage, not just neighborhood-level information. This update ensures our customers will get that clearer, more personalized information during storms.”
The new outage map is available on the PUD's website.
In addition to the new and improved outage map, customers can sign up for proactive outage text messages.
