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Magazine Topic: Customer Service

To find earlier stories in Public Power Magazine, browse by popular topics or contact us at [email protected]. Click here to return to the Magazine landing page.
Magazine Topics
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Bills and Rates
Bonds and Financing
Community Engagement
Customer Service
Disaster Response and Mutual Aid
Distributed Energy Resources
Electric Vehicles
Electricity Markets
Energy Efficiency
Energy Storage
Environment
Generation
Grid Modernization
Public Power COVID-19 Information Hub
Reliability
Safety
Security and Resilience (Cyber and Physical)
Transmission
Workforce
person on scooter delivering power

People Shift: How the Pandemic Changed Utility Customer Service Practices

Oct 8
person on a unicycle juggling

What customers want – and how public power delivers

May 20
illustration of electric infrastructure and person looking through a telescope

Managing tomorrow’s utility: Public power leaders weigh in on planning for the future

May 11
back of person's head looking at various electric icons

Great expectations: What customers want and why it matters

May 10
networked lines to look like a hand

A critical link: Public power steps up to connect customers with assistance

Mar 8
silhouettes of people holding up an electric cord

Power for one, power for all

Jan 29
series of buildings on top of military fatigue pattern

Serving resilience: Supporting military installations

Jan 24
heart monitor line

Critical power: Supporting customers with medical needs

Jan 21
woman holding phone with communications-related icons in background

How accessible are your utility communications?

Jan 13
illustration of people on a boat

Customer service begins at home: Tips from the top of the class

Jul 22
blocks of people and infrastructure

Engaging customers in integrated resource planning

Jul 22
crossroads

To sell or not to sell? Managing public power takeover attempts

Mar 15

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