Skip to main content
American Public Power Association logo
80 Years of Powering Strong Communities
 
Bills and Rates
Bonds and Financing
Community Engagement
Customer Service
Cybersecurity and Physical Security
Disaster Response and Mutual Aid
Distributed Energy Resources
Electric Vehicles
Electricity Markets
Energy Efficiency
Energy Storage
Environment
Generation
Grid Modernization
Public Power COVID-19 Information Hub
Reliability
Safety
Transmission
Workforce
  • All Member Benefits
  • Awards
  • Awareness Campaign
  • Communication Templates
  • Disaster Planning & Response
  • Governance Resources
  • Listservs & News
  • Public Power Directory
  • Public Power Forward
  • Reliability Recognition: RP3
  • Reliability Tracking
  • R&D Funding: DEED
  • Safety
  • Smart Energy Provider Program
  • Suppliers Guide
  • Workforce Resources

User account menu

  • Log In
  • Join
  • Shop
  • Subscribe
  • Suppliers
  • Jobs
  • Contact

Main navigation

  • Association
    • About APPA
    • Our Members
    • Leadership Team
    • Board
    • Advertising & Sponsorships
    • Careers With Us
  • Public Power
    • Where Is Public Power
    • Stats & Facts
    • Electricity Basics
    • Award Winners
    • Municipalization
    • Utility Jobs
  • Issues & Policy
    • Policy Positions
    • Resolutions
    • Policy Leadership
    • Washington Report
    • Take Action
    • PAC
    • Legislative Rally
  • Education & Events
    • Events Calendar
    • Virtual Education and Training
    • Conferences & Meetings
    • Webinars
    • In-House Training
    • Institutes & Certificates
    • On-Demand Learning Resources
    • Lineworkers Rodeo
    • DEED Grants & Scholarships
    • Public Power Week
  • News
    • Blog
    • Public Power Daily
    • Public Power Magazine
    • Interview Video Series
    • Newsroom
    • Social Hub
    • Podcasts
Facebook Twitter LinkedIn Youtube Instagram

You are here

  • Home
  • Topic
  • Customer Service
  • Magazine Topics

Magazine Topic: Customer Service

To find earlier stories in Public Power Magazine, browse by popular topics or contact us at [email protected]. Click here to return to the Magazine landing page.
Magazine Topics
Browse by Topic
Bills and Rates
Bonds and Financing
Community Engagement
Customer Service
Cybersecurity and Physical Security
Disaster Response and Mutual Aid
Distributed Energy Resources
Electric Vehicles
Electricity Markets
Energy Efficiency
Energy Storage
Environment
Generation
Grid Modernization
Public Power COVID-19 Information Hub
Reliability
Safety
Transmission
Workforce
silhouettes of people holding up an electric cord

Power for one, power for all

Jan 29
series of buildings on top of military fatigue pattern

Serving resilience: Supporting military installations

Jan 24
heart monitor line

Critical power: Supporting customers with medical needs

Jan 21
woman holding phone with communications-related icons in background

How accessible are your utility communications?

Jan 13
blocks of people and infrastructure

Engaging customers in integrated resource planning

Jul 22
illustration of people on a boat

Customer service begins at home: Tips from the top of the class

Jul 22
key values icons

5 key values of public power

Mar 15
show your worth

Know your worth, show your worth: determining the true value of a public power utility

Mar 15
crossroads

To sell or not to sell? Managing public power takeover attempts

Mar 15
two power plants interlocking as a puzzle piece

Unlock the secret to strong relationships with key accounts management

Jan 2
outlines of raised hands on blue green background

Are you leveraging the community connection?

Jan 2
icons of people talking

Smart is talking back

Nov 2

Pagination

  • Current page 1
  • Page 2
  • Page 3
  • Page 4
  • Page 5
  • Next page Next ›
  • Last page Last »

Become a Member

BECOME A MEMBER

Join Now

Consulting Services

MEMBER BENEFITS

Access Programs and Resources

Shop Product Store

SHOP PRODUCT STORE

Browse Now

About the American Public Power Association

The American Public Power Association is the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide.

Useful Links

Useful Links

  • Become a Member
  • Advertise/Sponsor
  • Advocate
  • Suppliers Guide
  • Post Jobs
  • Antitrust Statement
  • Privacy Policy
Elite Associate Members

Elite associate membership offers exclusive, valuable opportunities to connect with decision makers and influencers at community-owned utilities. Join now.

Dragos Logo
Mitsubishi logo
Avant logo
ARCOS logo
UPA Logo
IGS Solar Logo
Oracle logo
Milwaukee Tool
Merrimac Logo
Utility Services logo
IPKeys logo
UFS Logo
Hometown footer
Honeywell logo
Landis logo
Bierer Meters logo
ChargePoint
Granicus Logo
Baker Tilly logo
TextPower Logo
© 2021