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Magazine Topic: Customer Service

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person on scooter delivering power

People Shift: How the Pandemic Changed Utility Customer Service Practices

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What customers want – and how public power delivers

illustration of electric infrastructure and person looking through a telescope

Managing tomorrow’s utility: Public power leaders weigh in on planning for the future

back of person's head looking at various electric icons

Great expectations: What customers want and why it matters

networked lines to look like a hand

A critical link: Public power steps up to connect customers with assistance

silhouettes of people holding up an electric cord

Power for one, power for all

series of buildings on top of military fatigue pattern

Serving resilience: Supporting military installations

heart monitor line

Critical power: Supporting customers with medical needs

woman holding phone with communications-related icons in background

How accessible are your utility communications?

illustration of people on a boat

Customer service begins at home: Tips from the top of the class

blocks of people and infrastructure

Engaging customers in integrated resource planning

crossroads

To sell or not to sell? Managing public power takeover attempts

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