Solar Content

Energy Efficiency
Energy efficiency projects at the system level — such as a college campus or group of municipal buildings — create greater savings than individual projects, according to speakers on a panel at the Energy Efficiency Global Forum on May 11.
Reliability
Community Engagement
Disaster Response and Mutual Aid
The U.S. Court of Appeals for the Ninth Circuit on March 2 agreed with a lower court's decision concluding that Arizona Public Service Co. is not liable for monetary damages associated with outages that occurred during the Southwestern blackout of 2011.
Customer Service
Community Engagement
Electricity Markets
Grid Modernization
Distributed Energy Resources
Generation
The kind of online experiences that consumers are becoming accustomed to in retail sales, travel and media are setting a new norm, raising their expectations regarding service from electric utilities, PricewaterhouseCoopers said in a recent report, Customer Engagement in an Era of Energy Transformation.
Customer Service
Community Engagement
Florida's Kissimmee Utility Authority recently released the results of a customer satisfaction survey revealing specific areas of improvement for the public power utility and the factors that led customers to rate KUA higher in customer satisfaction in 2016. The annual survey measured customer satisfaction by looking at several key factors including, among others, customer service, corporate leadership and communication.
Community Engagement
Community Engagement
Bills and Rates
The Omaha Public Power District on April 4 detailed how it played a key role in helping to bring a new Facebook data center to Papillion, Neb.
Customer Service
Generation
Community Engagement
Eight public power utilities were recognized for their high customer satisfaction levels in various parts of the country in the J.D. Power 2017 electric utility residential customer satisfaction study.