Customer Service

What customers want – and how public power delivers

Electric utilities hear a wide array of desires and expectations from customers. While it is not always possible to meet these expectations, public power utilities have several advantages in satisfying some of the most common demands.  

What customers want Public power advantage
Arrow pointing downLower electricity bills Nonprofit status, transparent and locally set rates, efficient operations
Reliable power Track record of fewer outages, less outage time, and faster restorationLight bulb
Electricity from clean or renewable sources Hydroelectric plantLocal decision-making over generating mix, smaller (relative) peak demand allowing for purchased energy and offsets to come from cleaner sources
Programs and rate plans that match their needs Local governance and regulation allows utilities to be nimble, making it easier to try out and institute new rate plans and programsPeople talking around a light bulb
Personalized energy use insights – and ways to bring it down People looking at chartUtilities of all types can implement an online platform that shows a customer’s energy profile and usage history - what makes public power stand out is a closer connection to customers and dedication to smarter energy use and shared decreased costs borne from our nonprofit status

 

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