Disaster Response and Mutual Aid

OPPD details actions it is taking on behalf of customers in response to pandemic

Senior management at public power utility Omaha Public Power District recently approved a series of short-term actions aimed at helping OPPD customers in response to the COVID-19 pandemic.

The actions were shared with the OPPD Board of Directors during virtual committee meetings held on April 14.

OPPD leadership recommended waiving late payment charges for all customers until 30 days after the expiration of the last COVID-19 directed health measures of any of the 13 counties within OPPD’s service territory. In the monthly meeting, held via video conference, the board voted to approve waiving late charges for that time frame.

OPPD is also extending the time frame for our disconnection moratorium until 30 days after the expiration of the last directed health measures of any of the 13 counties within OPPD’s service territory. The utility previously announced suspension of disconnections for non-payment through April 30. The extension will help customers struggling with lost wages and other impacts related to COVID-19.

OPPD urged customers to reach out to the utility to make payment arrangements if they need assistance. We will also work to connect our customers with community resources, as warranted,” OPPD said.

OPPD noted that its Energy Assistance Program eligibility requirements have temporarily been adjusted to be available without being income qualified.

OPPD has set up a webpage that provides additional details on its response to the pandemic.

For business customers, the utility has launched a new Business Energy Advisor website, OPPD.bizenergyadvisor.com. It has energy conservation tips and information to help customers find savings, where possible. 

OPPD said it will continue to evaluate further measures to support its customers during the pandemic.

State of the Utility

OPPD said that COVID-19 and the need for social distancing has also impacted OPPD’s planned community outreach to share the state of the utility.

A series of meetings across the service territory were planned for the last two weeks of March. However, social distancing and restrictions on public gatherings necessitated adjusting the plans to include an online format, including placing materials online, OPPD noted.

OPPD customers and other stakeholders can visit OPPDListens.com to see the information. The website also provides an opportunity to provide input to OPPD on a number of topics.