Customer Service

Austin Energy, CPS Energy earn best practices awards

The Smart Energy Consumer Collaborative (SECC) recently recognized Texas public power utilities Austin Energy and CPS Energy with best practices awards.

The awards, now in their third year, highlight successful programs, products and strategies from electricity providers in six categories.

CPS Energy was awarded the Culture Transformation Award for the “People First” philosophy that has reinforced the utility’s focus on its customers, community and employees, SECC noted.

“Through our People First focus, we ensure that all of our customers receive high quality service,” CPS Energy President & CEO Paula Gold-Williams said in 2017 after the utility was ranked first as the Most Trusted Brand for a combined (electric & gas) utility in the US Southern Region. “We feel that we are connected to all of our customers, and know that we wouldn’t get these high brand scores if our employees weren’t living our brand commitment and People First philosophy,” she said.

Austin Energy was awarded the Underserved Markets Award for its energy efficiency programs that are helping multifamily renters and lower-income consumers save on their energy bills.

Additional details about Austin Energy’s energy efficiency efforts are available here.

The award winners were selected by an independent advisory panel of seven industry experts.

The recipients of the third annual Best Practices Awards, which also included investor-owned utilities ComEd, Puget Sound Energy, National Grid and Delmarva Power/Pepco – were recognized at SECC’s 2020 Consumer Symposium in San Antonio, Texas on January 27.

“While electricity providers have made considerable investments in developing a smarter energy ecosystem, the Best Practices Awards aim to ensure that consumers are receiving tangible benefits from these energy innovations,” SECC noted.

Additional information about SECC is available here.