Outages Content

Disaster Response
Safety
Experts predict a stronger than normal hurricane season in the Atlantic region this year. Share these safety tips from ESFI with your customers ahead of the storm to keep your community safe.
Disaster Response
Community
Reliability
Electric utility crews, including those at public power utilities, have been at the ready over the last few days to help with the disaster unfolding in Houston, but so far, the situation in the biggest city in Texas looks more like a matter of saving lives than of getting power restored.
Reliability
The American Public Power Association recently honored 143 public power utilities with a "certificate of excellence" for reliable performance, as shown by comparing their outage records against nationwide data gathered by the Energy Information Administration.
Reliability
It’s National Squirrel Appreciation Day . I’ll admit we have our disagreements with squirrels. Namely, they cause thousands of power outages each year, causing damage to electric infrastructure and headaches for workers, and disruptions for customers. Historically, the best those of us in the
Electricity Markets
The Federal Energy Regulatory Commission and the North American Electric Reliability Corporation have launched a joint inquiry to assess the extreme cold weather event that occurred in the Midwest and part of the South Central U.S. in January.
Communications and Customer Care
Disaster Response
Part of the 7-webinar Raising Awareness of Public Power webinar series. Get tips and strategies from seasoned veterans of crises on how to communicate during outages and other crises, and incorporate lessons learned into your updated crisis communications plan.
Reliability
Public power utilities work hard to prevent and reduce outages. Yet, these five types of foes often prove to be vigilant adversaries in the quest for increased reliability, according to data submitted to the eReliability Tracker in 2017. But fear not, reliability renegades: each foe can be countered
Reliability
In poring over thousands of reliability reports and metrics, it is clear that utilities have vastly different ways of collecting and calculating data. While it is fine for utilities to independently decide how to make their data collection and analysis work, it does make benchmarking these measures
Disaster Response
Receive an overview of our public power restoration best practices guide, and hear lessons learned and best practices in storm restoration and mutual aid
Disaster Response
Puerto Rico took the full brunt of Hurricane Maria on September 20, 2017. Power is currently out to 100 percent of the island. Cell towers are out of service as well, making communications spotty. Just before Maria hit, the Puerto Rico Electric Power Authority (PREPA) had succeeded in restoring