Institute

Winter Education Institute

Providing in-depth, interactive training for public power professionals in a wide range of disciplines.
February 4 - 8, 2019
Anaheim, California

LEARN TOGETHER, GROW TOGETHER.

The American Public Power Association’s seasonal education institutes offer in-depth training courses for all skill levels. Institutes allow attendees to focus on a single topic or spend the week in multiple classes for more comprehensive training.

Classes are designed by instructors who have decades of industry experience and understand the specific needs of public power utilities. The Institute format also provides an excellent opportunity to network with industry peers and to earn continuing education credits.

Download the 2018 Winter Institute Brochure [PDF]. 

Registration for the 2019 Winter Institute will be open in October 2018. 

Courses:

  • Accounting
  • Electric Utility 101
  • Cost of Service and Rate Design - New!
  • Underground Distribution Systems
  • Distribution Service Economics - New!

Certificate Program:

More information

Registration Information
Phone: 202-467-2941; Fax: 202-495-7505; Email: [email protected]

Hotel Information
Phone: 202-467-2941; Fax: 202-495-7505; Email: [email protected]

Program/Content Information
Phone: 202-467-2919; Email: [email protected]

Billing Information
Phone: 202-467-2967; Fax: 202-495-7467; Email: [email protected]

Courses

Read the full course details by clicking the name of any course below, or download the 2018 Winter Institute PDF brochure.

Accounting

Cost of Service and Rate Design

Customer Service Management Certificate Program

Learn more about the Customer Service Management Certificate Program. [2018 PDF brochure]

Technical Training

Learn more about the technical training courses [2017 PDF brochure].

Registration

Registration Fees

Register online or complete the registration form.

Beverage breaks are included in the registration fee. All meals are on your own.

  Registration received on/before Jan. 8 Registration received after Jan. 8
  Members Others Members Others
Accounting
Public Utility Accounting - Jan. 29-30 $845 $1,690 $895 $1,740
Work Order & Asset Management - Jan. 31 $545 $1,090 $595 $1,140
Advanced Public Utility Accounting - Feb. 1-2 $845 $1,690 $895 $1,740
 
Cost of Service & Rate Design
Basic Cost of Service - Jan. 29 $545 $1,090 $595 $1,140
Intermediate Cost of Service - Jan. 30-31 $845 $1,690 $895 $1,740
Advanced Cost of Service - Feb. 1-2 (1.5 days) $745 $1,490 $795 $1,540
 
Customer Service Management Certificate Program
Customer Service Management Certificate Program - Jan. 29 - Feb. 1* $2,200   $4,400  $2,450 $4,650 
  • Electric Utility Industry Overview - Jan. 29
$545 $1,090 $595 $1,140
  • Strategies for Successful Customer Service Operations - Jan. 30
$545 $1,090 $595 $1,140
  • Utility Collections: The Complete Process - Jan. 31
$545 $1,090 $595 $1,140
  • Technology: From Distribution to Meter Reading and Customer Information Systems - Feb. 1 (1/2 day)
$325 $650 $375 $700
  • Modeling Customer Service in Your Leadership Style - Feb. 1 (1/2 day)
$325 $650 $375 $700

Customer Service Management Certificate Program Enrollment Fee**

$350 $350 $350 $350
 

Technical Training

Distribution System Economics - Jan. 29 $545 $1,090 $595 $1,140
Underground Distribution Systems - Jan. 30 - Feb. 2 $1,245 $2,490 $1,295 $2,540

 

Travel Arrangements

Travel arrangements and costs associated with hotel parking are the responsibility of the participants. The association will not reimburse for changes in travel expenditures regardless of the cause.

Meals

Beverage breaks are included in the registration fee. All meals are on your own.

Name Badges

Name badges can be picked up at the Association's registration desk at the hotel starting at 7:30 a.m.

Cancellations/No-Show/Refunds/Substitutions

Registrants who cancel in writing on or before Jan. 22, 2018, are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Jan. 22, will not
receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by Jan. 22 are responsible for the full registration fee and are not entitled to a refund. Cancellations must be made in writing and emailed to [email protected]

Hotel

The 2019 Winter Education Institute will take place at: 

Sheraton Grand Nashville Downtown
623 Union Street
Nashville, TN 37219

  • Main telephone: 615-259-2000
  • Group Rate: $225 Single/Double (plus tax)

Internet Access

WiFi may only be available in hotel common areas (sleeping rooms and hotel lobby), and will not be available in APPA meet­ing rooms. Please make arrangements to use cellular data on your device, or bring a MiFi or Internet hotspot for personal use. APPA will not provide a password for WiFi.

Location

The hotel is located about 10 miles from the Nashville International Airport (BNA). Please contact the hotel for transportation options.

Need Assistance?

If you require assistance with hotel/travel arrangements, please contact Meeting Services at 202-467-2941 or [email protected].

Frequently Asked Questions

What to Bring

If you are enrolled in one of the following courses please note the items to bring with you. If your course is not listed you do not have to bring anything.

  • Customer Service Management Certificate Program: Throughout the week, participants will share examples, practices and experiences from their own utilities. Attendees are encour­aged to provide digital photos of the customer-facing areas of their operations. This could include: outside signage, entrances, drive-through lanes, and interior photos of payment stations, in­formation kiosks, waiting areas, etc. Attendees will introduce their utility to other participants through these photos, highlighting elements that work well, or not so well. Attendees may also wish to send samples of their utility bills (front and back) and newslet­ters, in order to share common outbound materials. These will be emailed to the instructor prior to the session. Attendees will receive a copy of APPA’s Customer Service: Building a Strong Infrastructure for Your Utility publication.
     
  • Advanced Public Utility Accounting: Bring a copy of your annual financial statement. Instructors will answer your questions on presentation and application of accounting policies and practices.
     
  • Basic Cost of Service: Concepts and Rate Planning: Participants are encouraged to bring a laptop to work through in-class exercises.
     
  • Intermediate Cost of Service: Implementation and Best Practices: Participants are required to bring a laptop with Excel and PowerPoint, to work through in-class exercises.
     
  • Distribution System Economics: Participants are required to bring a scientific/business calculator or mobile calculator app.

Registration/Name Badges

Name badges can be picked up at the Association's registration desk at the hotel starting at 7:30 a.m.

Meals

Beverage breaks are included in the registration fee. All meals are on your own.

Hotel & Location

Click here for hotel and location information.

What is the conference dress code?

The attire for the Institute ranges from business casual to casual--whatever you're comfortable in. Meeting room temperatures vary, so prepare to dress for cool conditions.

Cancellations/No-Show/Refunds/Substitutions

Registrants who cancel in writing on or before Jan. 22, 2018, are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Jan. 22, will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by Jan. 22 are responsible for the full registration fee and are not entitled to a refund. Cancellations must be made in writing and emailed to [email protected]

Class Start/End Times

All classes will begin at 8:30 with the following exceptions:

Where and when is the next Winter Institute?

January 28 - February 1, 2019
Sheraton Grand Nashville Downtown Hotel
Nashville, Tennessee

What educational credits are available?

Academy events include the following opportunities for educational credits:

  • Continuing Education Units (CEUs) from the International Association for Continuing Education and Training (IACET)
  • Professional Development Hours (PDHs) as established by the National Council of Examiners for Engineering and Surveying (NCEES)
  • Continuing Professional Education (CPE) Credits from the National Association of State Boards of Accountancy (NASBA)

More questions?

Contact us at [email protected] or call 202-467-2976.