Powering Strong Communities
Webinar

#StopScams: Alerting and Educating Customers

Part of a 7-webinar Raising Awareness of Public Power Webinar Series. Learn what public power utilities are doing to educate and alert customers about potential scams.
October 2, 2018
2:00pm - 3:30pm Eastern

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Webinar Description

2 - 3:30 p.m. Eastern

Impostors seem to target utility customers with new phone, in-person, and online scams every day. It takes a concerted effort to alert customers and save them from fraud. Learn what public power utilities are doing to educate customers and get new ideas for combating scams. Connect with your peers and get customizable resources to quickly alert your customers of potential scams. Explore how you can participate in Scam Awareness Week and join the national movement to educate customers about scams.

This is the second webinar in the Raising Awareness of Public Power Webinar Series designed to help you raise awareness of public power in your community.

Series Description

As competition evolves in new and different forms, it’s more important than ever before to share the unique benefits of public power with multiple stakeholders. Whether in times of storm or calm, several easy, low-cost outreach initiatives can help you build lasting community trust and goodwill. Learn how utilities like yours are engaging audiences through different communication channels and community involvement. Up your game on outage and scam communications. And get best practices in employee communications. Our series of seven webinars is designed for utilities of all sizes, at any level in the communications journey.

Speakers

  • Sheri Givens, Executive Director, Utilities United Against Scams
  • Melissa Seifen, Communications Supervisor, Anaheim Public Utilities
  • Tim Trudell, Senior Media Relations Coordinator, Corporate Communications, Orlando Public Utilities Commission

Registration/Fee Information

This is the second of seven webinars in the Raising Awareness of Public Power Webinar Series

Individual webinar: $99 for Association members; $199 for nonmembers

  • Click here to register for the #StopScams: Alerting and Educating Customers webinar. 

The seven-part series (includes two free webinars): $495 for Association members; $995 for nonmembers

  • Click here to register for the 7-part series.
  • Webinars are recorded and available for playback, in case you miss the live version. 

Username/passwords

  • You will need a username and password to register. If you need assistance, please contact our web services staff.

How to Join a Webinar

  • Log-in information will be sent out the morning of each event (around 10:30 a.m. Eastern). If you do not receive the reminder email, please call 202-467-2965 or email [email protected]). 
  • Registration is for one phone line and one computer. If you have multiple employees participating from the same location, all can listen in via speaker phone.
  • You may use voice over Internet Protocol (VoIP) instead of a phone line. This option allows you to listen to the webinar audio through your computer’s microphone and speakers.
  • Submit your questions for speakers before the webinar — email them to [email protected]. You may also ask questions via online via chat during the webinar.

Accreditation

  • Each webinar is worth 1.5 CPEs/.2 CEU/1.5 PDH credits
    CPE Field of Study: Specialized Knowledge
  • The completion certificate is only available to the person who registered for the webinar and attendance is confirmed by the webinar report log.
  • Links to all handouts and an audio recording will be sent out shortly after the webinar.

Contact Us

Contact 202-467-2965 or [email protected].