Thursday, December 1, 2 p.m. Eastern
Join GreatBlue Research to learn about enhancements to the Public Power Data Source (PPDS), a platform that provides national and regional customer comparison data, including how subscribers can earn a newly created Public Power Customer Satisfaction Award and survey their own customers.
You will discover how you can use the PPDS to survey your customers and best practices for distributing the survey to achieve a high completion rate. You will also see the materials that GreatBlue provides to platform subscribers to assist in the survey distribution process.
Further, you will learn about the Public Power Customer Satisfaction Awards and the specific customer satisfaction criteria you need as a PPDS subscriber to earn receive gold-, silver-, or bronze-level recognition.
Michael Vigeant, CEO, GreatBlue Research
Catherine Veschi, Project Manager, GreatBlue Research
Who Should Attend
General managers/CEOs, directors or managers of customer service, communication, marketing, customer care, product development, and data analytics
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Following the webinar, we’ll email you a link to the presentation and webinar recording to view at your convenience.