New expectations of customer service, particularly during the COVID-19 pandemic, are driving public power utilities to revise their approaches to digital identity management. Today’s utility customers expect a seamless experience when they contact their utility company. Whether it’s opening an account, requesting a service, or paying a bill, customers want personalized, self-service interactions that are available 24/7.
Meeting these demands with old procedures increases exposure to fraud. To provide customers with frictionless access to critical services while preventing fraud, public power utilities must have a global view of their customers so they can assure their identity.
During this webinar, you’ll discover:
- Why public utilities must establish true digital identities to prevent fraud
- What global digital identity assurance is and why it’s critical to provide secure access to customer portals
- What you need to do to ensure customers are who they say they are
George Freeman, Government Solutions Consultant, LexisNexis Risk Solutions
Who Should Attend?
Public power utility leadership, customer service directors/managers, and IT professionals.
This webinar is free to APPA members. Nonmembers can attend for $225.
Please note that you will need web credentials in order to register. If you do not have them, please click here to create them before you register.
Webinar Login Credentials
While you will receive a registration confirmation from APPA immediately, your webinar login credentials will be sent via email two days before the webinar from American Public Power Association <[email protected]>.If you do not receive the email, please check your spam mail inbox or contact [email protected].
To Access the Webinar
Please use Google Chrome or Firefox as your browser if you are participating from a computer. Internet Explorer will not work.
This is a sponsored educational opportunity provided by a corporate associate member.