As COVID-19 has spread rapidly across the United States, fear of the escalating public health emergency has been matched only by the shock of the looming financial crisis confronting businesses and their employees. Utilities are on the front-line with services deemed essential and service disconnections discontinued for months in response to the hardships faced by so many Americans.
With 38 million Americans filing for unemployment since the beginning of the pandemic—and mass predictions of a lingering economic slump—many customers will not be able to pay their past-due utility bills for an extended period and will face disconnection. Even as the economy slowly re-opens, many utilities report that 30 to 40% of their customers currently have negative balances and their aged accounts receivables have more than doubled in just the last 8 weeks.
Eventually life will return to “normal,” but the most affected will still face insurmountable arrearages and utilities will contend with large bad-debt write-offs and the prospect of grossly unpopular mass shut-offs due to the lingering financial impacts of COVID-19.
Hear from an industry expert on the state of the issue. Then learn how two public power utilities plan to leverage their AMI/smart metering systems, along with prepay and automated payment arrangements to better navigate this crisis and allow their customers to pay down debt over time.
- Reducing utility financial risk and bad-debt write-off exposure
- Implementing prepay solutions
- Implementing automated payment arrangements with high success rates
- Reducing call center traffic related to the payment arrangement negotiations
- Enabling customers to successfully pay down large arrearages over time
- Helping customers avoid going further into debt
- Giving customers greater visibility into daily usage, utility spend and outstanding past due amounts
Utilities that have implemented AMI or are considering implementing AMI. This webinar is designed for general managers and executive leadership, finance personnel, customer service employees, collections managers, and information technology staff who are responsible for AMI integrations.
- Marty Ivy, General Superintendent, Mayfield Electric & Water Systems, Kentucky
- Chad Lynch, Supervisor—System Operations Center, Ocala Electric Utility, Florida
- Jeff Severs, COO, Exceleron Software
Contact [email protected].
Registration is for one person (individuals receive unique log in credentials that cannot be shared). Discounted group pricing is available.
- $109 for members
- $209 for nonmembers
Webinars are recorded, in case you miss the live version (registrants automatically receive the recording and a PDF copy of the presentation within 24 hours). Continuing education credits are not available for recorded events.
Save 50% when registering a group of 10 or more people. Contact [email protected] for details.
- You will need a username and password to register through our website. If you need assistance, please contact our web services staff.
How to Join a Webinar
- Log-in information will be sent out the morning of the event (around 10:30 a.m. Eastern). If you do not receive the reminder email, please email [email protected].
- Registration is for one person (individual logins are unique and cannot be shared). If you have multiple employees participating from one designated location (e.g., a conference room), all can listen and watch, though the completion certificate is only available to registered individuals.
- We encourage you to use voice over internet protocol (VoIP) instead of a phone line, if possible. This option provides the best audio quality and allows you to listen to the webinar through your computer’s microphone and speakers.
- For best results, we recommend using Google Chrome to log into the ClickMeeting platform.
- This webinar is worth 1 CEU/.1 PDH/1.2 CPE credits; CPE Field of Study: Specialized Knowledge
- Registrants are required to log in via the individual web link provided by email before the webinar and participate for at least 45 minutes of the event, in order to receive a completion certificate.
- The completion certificate is only available to the person who registered for the webinar. Attendance is confirmed by the webinar report log. Certificates are emailed within a day of the event.
- Links to the PDF presentation and an audio recording will be sent out within 24 hours of the webinar.
We encourage you to submit questions for the speakers in advance by emailing [email protected]. You may also ask questions through a chat feature during the webinar.
Have questions? Contact [email protected].