Measure and Improve Performance

Measure how well the utility, CEO, and the board itself performs by setting performance expectations, monitoring feedback, and tracking progress with continuous improvement plans.
April 25, 2018

2 – 3:30 p.m. Eastern


This is the fifth webinar in the 5-part Governance Webinar Series.

Series Description

The 5-part Governance Webinar Series is designed to provide public power utility board and city council members with a comprehensive overview of the public power business model and the duties, responsibilities, and processes to achieve effective governance. Learn how to monitor utility, board, and CEO performance and discuss the opportunities and challenges the industry faces.

Webinar Description 

As a public power utility board member, you represent the interests of the customer owners in assuring the utility is operating efficiently and effectively. You need to monitor and measure how well the utility, CEO, and the board itself performs. Learn how you can set performance expectations, monitor feedback, and track progress with continuous improvement plans. Discover how to identify and track key performance metrics, and effective ways to share performance information with customers and other stakeholders. Discuss how to establish a strong feedback loop with the CEO/general manager for effective performance management.  

Who Should Participate

Individuals on public power utility boards and city councils, and utility executives and staff who regularly interact with governing bodies. While the content is geared primarily toward those who are new to governance, seasoned board and council members will also benefit. 


Steve VanderMeer, Senior Vice President, Hometown Connections, Fort Collins, Colorado. Steve is the Senior Vice President of Planning and Marketing for Hometown Connections, which provides sales and marketing support and consulting services to public power utilities. Steve joined Hometown Connections in 1998 and has worked with hundreds of public power utilities, as well as a wide range of governing bodies, on a variety of issues. He has led governance training, facilitated board planning retreats and interviewed staff and governing board members at public utilities across the nation, and has developed strong insights into public utility governance issues. Prior to joining Hometown, he served as the director of marketing and energy services at Fort Collins Utilities in Colorado. 


Individual webinars: $99 for Association members; $199 for nonmembers

The five-part series (discounted rate): $399 for Association members; $799 for nonmembers


  • You will need a username and password to register. If you need assistance, please contact the Association’s web services staff.

Log-In/Call-In Information

  • Log-in information for each webinar will be sent out the morning of the event (around 10:30 a.m. Eastern). If you do not receive the reminder email, please call 202/467-2965 or email [email protected]).
  • Registration is for one phone line and one computer. If you have multiple employees participating in this webinar from the same organization and all are in the same location, you can have multiple people listen in via speaker phone.
  • You may use voice over Internet Protocol (VoIP) instead of a phone line. This option allows you to listen to the webinar audio through your computer’s microphone and speakers.


  • Each webinar is worth 1.5 CPEs/.2 CEU/1.5 PDH credits
    CPE Field of Study: Specialized Knowledge
  • The completion certificate is only available to the person who registered for the webinar and attendance is confirmed by the webinar report log.
  • Links to all presentations and an audio recording will be sent out shortly after the webinar.

Questions for Speakers
We encourage registrants to submit topics and questions prior to the webinar—email them to [email protected]. Questions may also be submitted online via chat during the webinar.

Contact Us
Have questions? Contact 202/467-2921 or [email protected].