Keeping Pace with Utility Trends and Technologies

Learn how public power utilities can keep pace with industry trends, and what strategies foster success and sustainability.
May 4, 2018

2 – 3:30 p.m. Eastern


This is the last in series of five Electric Utility 101 webinars:

Series Description

This five-part series presents a non-technical overview of the public power system in its larger operating and business management context. Explore the electric utility system infrastructure from energy source to meter, including what is involved in its operation, performance, and development. Learn how the regulatory structure and industry trends are challenging the traditional public power business model, and what utilities are doing to successfully operate in the 21st century. 

Webinar Description

We don’t know exactly what the future holds, but we do know that utilities can expect to see more distributed energy resources, energy conservation and storage, continued physical and cybersecurity threats to the grid, new technologies, changes in customer expectations, and changes to the workforce. Learn how public power utilities can keep pace with industry trends, and what strategies foster success and sustainability. Discuss ways to leverage new technologies and changing customer expectations to develop your workforce and services to meet these changes and associated challenges head on.

Topics include:

  • Changing customer needs and expectations (services, reliability, pricing, information, communication)
  • Impacts of distributed generation, energy storage, AMI, and smart grid technologies
  • Critical infrastructure and challenges in physical and cybersecurity
  • New technologies for system automation, information management, and workforce development
  • Changing workforce requirements and work management technologies
  • Changing employee needs and expectations

Who Should Participate

These webinars are for anyone in or affiliated with an electric utility that would like to attain a basic understanding of how the industry works, the key components of a public power system, and managing a utility as a business enterprise. This series is geared towards those who are new to the electric utility industry, including public power policymakers, management, and other staff, although experienced staff can also benefit from this comprehensive overview.


R. John Miner is an executive manager, educator, and consultant with more than 45 years of experience in the electric utility industry. He is president of Collaborative Learning, Inc./Collaboration Unlimited of Austin, Texas. John has been an instructor for the Association for more than 30 years and for the University of Wisconsin for 20 years. Before forming his own company, he worked for the Austin, Texas, Electric Utility Department (now Austin Energy), Rochester Public Utilities in Minnesota, and as an assistant professor at the University of Houston. He is also the author of the Association’s Electric Utility Basics manual.


  • You will need a username and password to register. If you need assistance, please contact us.

Log-In/Call-In Information

  • Log-in information for each webinar will be sent out the morning of the event (around 10:30 a.m. Eastern). If you do not receive the reminder email, please call 202-467-2965 or email [email protected].
  • Registration is for one phone line and one computer. If you have multiple employees participating in this webinar from the same organization and all are in the same location, you can have multiple people listen in via speaker phone.
  • You may use voice over Internet Protocol (VoIP) instead of a phone line. This option allows you to listen to the webinar audio through your computer’s microphone and speakers.


  • Each webinar is worth 1.5 CPEs/.2 CEU/1.5 PDH credits
    CPE Field of Study: Specialized Knowledge
  • The completion certificate is only available to the person who registered for the webinar and attendance is confirmed by the webinar report log.
  • Links to all handouts and an audio recording will be sent out shortly after the webinar.

Questions for Speakers

We encourage registrants to submit topics and questions prior to the webinar—email them to [email protected]. Questions may also be submitted online via chat during the webinar.

Contact Us

Have questions? Contact 202-467-2965 or [email protected].