Keeping Pace with Utility Trends and Technologies

Learn how public power utilities can keep pace with industry trends, and what strategies foster success and sustainability.
April 19, 2019
11:00am EDT - 12:30pm EDT

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Webinar Description

11:00 a.m. - 12:30 p.m. Eastern

We don’t know exactly what the future holds, but we do know that utilities can expect to see more distributed energy resources, energy conservation and storage, continued physical and cybersecurity threats to the grid, new technologies, changes in customer expectations, and changes to the workforce. Learn how public power utilities can keep pace with industry trends, and what strategies foster success and sustainability. Discuss ways to leverage new technologies and changing customer expectations to develop your workforce and services to meet these changes and associated challenges head on.

Topics include:

  • Changing customer needs and expectations (services, reliability, pricing, information, communication)
  • Impacts of distributed generation, energy storage, AMI, and smart grid technologies
  • Critical infrastructure and challenges in physical and cybersecurity
  • New technologies for system automation, information management, and workforce development
  • Changing workforce requirements and work management technologies
  • Changing employee needs and expectations

Series Description

This five-part series presents a non-technical overview of the public power system in its larger operating and business management context. Explore the electric utility system infrastructure from energy source to meter, including what is involved in its operation, performance, and development. Learn how the regulatory structure and industry trends are challenging the traditional public power business model, and what utilities are doing to successfully operate in the 21st century. 

Who Should Participate

Designed for utility staff and policymakers looking for a comprehensive overview of the how the electric utility industry works, the key components of a local public power system and operational areas, and current challenges and trends impacting the industry. This series is geared towards those who are new to the electric utility industry, though experienced staff can also benefit.


R. John Miner is an executive manager, educator, and consultant with more than 45 years of experience in the electric utility industry. He is president of Collaborative Learning, Inc./Collaboration Unlimited of Austin, Texas. John has been an instructor for the Association for more than 30 years and for the University of Wisconsin for 20 years. Before forming his own company, he worked for the Austin, Texas, Electric Utility Department (now Austin Energy), Rochester Public Utilities in Minnesota, and as an assistant professor at the University of Houston. He is also the author of the Association’s Electric Utility Basics manual.

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Registration/Fee Information

This is the last of five webinars in the Electric Utility Industry 101 Webinar Series

Individual webinar: $109 for Association members; $209 for nonmembers

  • Click here to register for the Keeping Pace with Utility Trends and Technologies webinar. 

The five-part series (includes two free webinars): $425 for Association members; $825 for nonmembers

  • Click here to register for the 5-part series at a discounted rate. 
  • Webinars are recorded and available for playback, in case you miss the live version. 

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  • You will need a username and password to register. If you need assistance, please contact our web services staff.

How to Join a Webinar

  • Log-in information will be sent out the morning of each event (around 8 a.m. Eastern). If you do not receive the reminder email, please call 202-467-2965 or email [email protected]). 
  • Registration is for one phone line and one computer. If you have multiple employees participating from the same location, all can listen in via speaker phone.
  • You may use voice over internet protocol (VoIP) instead of a phone line. This option allows you to listen to the webinar audio through your computer’s microphone and speakers.
  • Submit your questions for speakers before the webinar — email them to [email protected]. You may also ask questions via online via chat during the webinar.


  • Each webinar is worth 1.5 CPEs/.2 CEU/1.5 PDH credits
    CPE Field of Study: Specialized Knowledge
  • The completion certificate is only available to the person who registered for the webinar and attendance is confirmed by the webinar report log.
  • Links to all handouts and an audio recording will be sent out shortly after the webinar.

Contact Us

Contact 202-467-2965 or [email protected].