Institute

Fall Education Institute

Providing in-depth, interactive training for public power professionals in a wide range of disciplines.
September 30 - October 4, 2019
San Antonio, Texas
Sponsors

LEARN TOGETHER, GROW TOGETHER

The American Public Power Association’s seasonal education institutes offer in-depth training courses for all skill levels. Institutes allow attendees to focus on a single topic or spend the week in multiple classes for comprehensive training.

Classes are designed by instructors who have decades of industry experience and understand the needs of public power utilities. The Institute format also provides an excellent opportunity to network with industry peers and to earn continuing education credits.

Course Tracks

  • Accounting
  • Electric Utility Industry Overview
  • Cost of Service and Rate Design
  • Overhead Distribution System
  • Overhead Line Design Application Workshop

Certificate Program

PDF Brochures

More information

Registration
Phone: 202-467-2978; Email: [email protected]

Hotel 
Phone: 202-467-2941; Email: [email protected]

Program/Content
Phone: 202-467-2919; Email: [email protected]

Billing
Phone: 202-467-2967; Fax: 202-495-7467; Email: [email protected]

Courses

The Fall Education Institute features courses in four key topic areas. All classes can be taken individually.

Accounting 

Cost of Service and Rate Design

Customer Service Management Certificate Program

Review the PDF brochure. Courses can be taken individually or together for a discounted price.

Technical Training

 Review the PDF brochure.  

Register online or complete the registration form and email it to [email protected].

 

 

Registration received on/before Sept. 9

Registration received after Sept. 9

 

Members

Others

Members

Others

Accounting

Public Utility Accounting – Sept. 30-Oct. 1

$995

$1,990

$1,045

$2,040

Work Order & Asset Management – Oct. 2

$625

$1,250

$675

$1,300

Advanced Public Utility Accounting – Oct. 3-4

$995

$1,990

$1,045

$2,040

 

Cost of Service & Rate Design

Basic Cost of Service – Sept. 30

$625

$1,250

$675

$1,300

Intermediate Cost of Service – Oct. 1-2

$995

$1,990

$1,045

$2,040

Strategic Rate Design: Trends & Distributed Generation Impacts – Oct. 3-4

$845

$1,690

$895

$1,740

 

Customer Service Management Certificate Program

Customer Service Management Certificate Program – Sept. 30-Oct. 3*

$2,500

 $5,000

 $2,750

$5,850

  • Electric Utility Industry Overview – Sept. 30

$350

$700

$400

$750

  • Utilizing Technology to Enhance Customer Service – Sept. 30

$350

$700

$400

$750

  • Strategies for Successful Customer Service Operations – Oct. 1

$625

$1,250

$675

$1,300

  • Utility Collections: Trends & Challenges – Oct. 2

$625

$1,250

$675

$1,300

  • Modeling Customer Service in Your Leadership Style – Oct. 3

$625

$1,250

$675

$1,300

  • Customer Service Manager Certificate Program Enrollment Fee**

$350

$350

$350

$350

 

 

 

 

 

Technical Training

  • Overhead Distribution Systems – Sept. 30-Oct. 3

$1,595

$3,190

$1,645

$3,240

  • Overhead Line Design Application Workshop – Oct. 3-4

$625

$1,250

$675

$1,300

*Includes all required courses and the program enrollment fee—everything you need to participate in and graduate from the certificate program.

**The program enrollment fee covers the cost of study material, exam grading, and review of the post-course project. This fee is included in the program package price.

Travel Arrangements

Travel arrangements and costs are the responsibility of the participants (including hotel parking, WiFi, incidentals, etc.). The Association will not reimburse for changes in travel expenditures regardless of the cause.

Meals

A light breakfast, afternoon snack, and beverage breaks are included in the registration fee. All other meals are on your own.

Internet Access

WiFi may only be available in hotel common areas (sleeping rooms and hotel lobby), and will not be available in meeting rooms. Please make arrangements to use cellular data on your device, or bring a MiFi or Internet hotspot for personal use. The Association will not provide a password for WiFi.

Name Badges

Name badges can be picked up at the Association's registration desk at the hotel starting at 7:30 a.m.

Cancellations/No-Show/Refunds/Substitutions

Registrants who cancel in writing on or before Sept. 23, 2019 are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Sept. 23, will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by Sept. 23 are responsible for the full registration fee and are not entitled to a refund. Cancellations must be made in writing and e-mailed to: [email protected].

Hotel

The 2019 Fall Education Institute will take place at the:

Hotel Contessa
306 West Market Street
San Antonio, TX 78205

  • Main telephone: (210) 229-9222
  • Group Rate: $209 (Single/Double) per night (plus tax)
  • Check-in: 4 p.m.
  • Check-out: 11 a.m.
  • Parking: Valet Parking: ($17/day or $38 overnight); Self Park $17/day)

Reservations

Please note: It is possible that the block of rooms could sell out prior to Sept. 5, so make your hotel reservations early.

Internet Access

WiFi may only be available in hotel common areas (sleeping rooms and hotel lobby), and will not be available in meet­ing rooms. Please make arrangements to use cellular data on your device or bring a MiFi or Internet hotspot for personal use. The Association will not provide a password for WiFi.

Location

All courses will be held in the Hotel Contessa. The hotel is located about 10 miles from the San Antonio International Airport (SAT). Please contact the hotel for transportation options.

Travel Arrangements/Hotel Parking

Travel arrangements and costs associated with hotel parking are the responsibility of the participants. The Association will not reimburse for changes in travel expenditures regardless of the cause.

Need Assistance?

If you require assistance with hotel/travel arrangements, please contact Meeting Services at 202-467-2941 or [email protected].

Frequently Asked Questions

What to Bring

If you are enrolled in one of the following courses please note the items to bring with you. If your course is not listed you do not have to bring anything.

  • Advanced Public Utility Accounting: Bring a copy of your annual financial statement. Instructors will answer your questions on presentation and application of accounting policies and practices.
  • Basic Cost of Service: Concepts and Rate Planning: Participants are encouraged to bring a laptop to work through in-class exercises.
  • Intermediate Cost of Service: Implementation and Best Practices: Participants are required to bring a laptop with Excel and PowerPoint, to work through in-class exercises.
  • Customer Service Management Certificate Program: Participants will have the opportunity to introduce their customer service operations through photos and discussion. Attendees will be asked to provide 5-10 digital photos showing the exterior and interior of their customer service/billing operations, if possible. Additionally, the class will compare different bill styles, websites, and communications tools. Participants can provide sample utility bills, newsletters, bill stuffers or links to online resources in advance of the class.
  • Overhead Distribution Systems: Participants are required to bring a copy of the 2017 National Electric Safety Code® (ANSI C2-2017) to the course. Copies can be purchased from IEEE (www.ieee.org; 800/701-4333) or through APPA ([email protected]; 202/467-2965). Participants should bring a calculator, as well as digital photographs of typical installations and standards, along with samples of their overhead distribution standards, design guidelines, and work packages to share with the group. A laptop or tablet computer will also be helpful for accessing overhead distribution references from utilities and other sources.
  • Overhead Line Design Application Workshop: Participants are requested to bring a copy of the 2017 National Electric Safety Code® (ANSI C2-2017) to the course. Copies can be purchased from IEEE (www.ieee.org; 800/701-4333) or through APPA ([email protected]; 202/467-2965). Participants are required to bring a laptop computer and a basic engineering calcula­tor.

Class Start/End Times

All classes will begin at 8:30 with the following exceptions:

  • Public Utility Accounting will begin at 8:30 on Monday, and 8 a.m. on Tuesday
  • Advanced Public Utility Accounting will begin at 8:30 on Thursday, and 8 a.m. on Friday
  • Overhead Distribution Systems: starts at 8 a.m. each day
  • Overhead Line Design Application Workshop: starts at 1 p.m. on Thursday and 8 a.m. on Friday

Registration/Name Badges

Name badges can be picked up at the Association's registration desk at the hotel starting at 7:30 a.m.

Meals

A light breakfast, afternoon snack, and beverage breaks are included in the registration fee. All other meals are on your own.

Hotel & Location

Click here for hotel and location information.

What is the conference dress code?

The attire for the Institute ranges from business casual to casual--whatever you're comfortable in. Meeting room temperatures vary, so prepare to dress for cool conditions.

Cancellations/No-Show/Refunds/Substitutions

Registrants who cancel in writing on or before Sept. 23, 2019, are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Sept. 23 will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by Sept. 23 are responsible for the full registration fee and are not entitled to a refund.

Where and when are the next Education Institutes?

Winter Institute
February 10-14, 2020
DeSoto Hotel
Savannah, Georgia

Spring Institute
May 4-8, 2020
Hyatt Regency Columbus
Columbus, Ohio

Questions?

Contact us at [email protected] or call 202-467-2965.

Earn While You Learn!

Participate in the Winter Education Institute to earn Continuing Education Units (CEUs), Professional Development Hours (PDHs) and Continuing Professional Education credits (CPEs).

What educational credits are available?

Academy events include the following opportunities for educational credits:

  • Continuing Education Units (CEUs) The American Public Power Association is accredited by the International Association for Continuing Education and Training (IACET) and. For information regarding certification status, attendance requirements and obtaining attendees transcripts, contact [email protected] or 202-467-2919.
  • Professional Development Hours (PDHs) The American Public Power Association’s educational practices are consistent with the criteria for awarding Professional Development Hours (PDHs) as established by the National Council of Examiners for Engineering and Surveying (NCEES). Course eligibility and number of PDHs may vary by state.
  • Continuing Professional Education (CPE) Credits The American Public Power Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. There are no prerequisites for the courses offered; no advance preparation is required for any courses. All courses are group-live offerings. Credit hours and areas of study for the courses are listed on the individual course pages. For more information regarding administrative policies, such as clarification of requirements, complaints, and refunds, please contact [email protected].