Institute

Fall Education Institute

Providing in-depth, interactive training for public power professionals in a wide range of disciplines.
September 30 - October 4, 2019
San Antonio, Texas

LEARN TOGETHER, GROW TOGETHER

The American Public Power Association’s seasonal education institutes offer in-depth training courses for all skill levels. Institutes allow attendees to focus on a single topic or spend the week in multiple classes for more comprehensive training.

Classes are designed by instructors who have decades of industry experience and understand the specific needs of public power utilities. The Institute format also provides an excellent opportunity to network with industry peers and to earn continuing education credits.

Courses

  • Accounting
  • Electric Utility 101
  • Cost of Service and Rate Design
  • Technical Training

Certificate Program

  • Customer Service Management Certificate Program

More information

Registration
Phone: 202-467-2978; Email: [email protected]

Hotel 
Phone: 202-467-2941; Email: [email protected]

Program/Content
Phone: 202-467-2919; Email: [email protected]

Billing
Phone: 202-467-2967; Fax: 202-495-7467; Email: [email protected]

Courses

Accounting

  • Public Utility Accounting
    Monday, Sept. 30 – Tuesday, Oct. 1
  • Work Order & Asset Management Accounting
    Wednesday, Oct. 2
  • Advanced Public Utility Accounting
    Thursday, Oct. 3 – Friday, Oct. 4

Cost of Service and Rate Design

  • Basic Cost of Service: Concepts and Rate Planning
    Monday, Sept. 30
  • Intermediate Cost of Service: Implementation and Best Practices
    Tuesday, Oct. 1 – Wednesday, Oct. 2
  • Strategic Rate Design Trends and Distributed Generation Impacts
    Thursday, Oct. 3 – Friday, Oct. 4 (1.5 days)

Customer Service Management Certificate Program

  • Electric Utility Industry Overview
    Monday,  Sept. 30
     
  • Utilizing Technology to Enhance Customer Service
    Monday,  Sept. 30
     
  • Strategies for Successful Customer Service Operations
    Tuesday, Oct. 1
     
  • Utility Collections: Trends & Challenges
    Wednesday, Oct. 2
     
  • Modeling Customer Service in Your Leadership Style
    Thursday, Oct. 3

Technical Training*

  • Best Practices in Overhead Distribution Line Design
  • Overhead Distribution Systems

*Courses subject to change

Registration will be open in the Spring of 2019

Location

All courses will be held in the Hotel Contessa. The hotel is located 10 miles from the San Antonio International Airport (SAT). Please contact the hotel for airport shuttles, taxis and rental cars to arrange your transportation to/from the airport. 

Travel Arrangements

Travel arrangements and costs associated with hotel parking are the responsibility of the participants. The Association will not reimburse for changes in travel expenditures regardless of the cause. 

Meals

Beverage breaks are included in the registration fee. All meals are on your own.

Internet Access

WiFi may only be available in hotel common areas (sleeping rooms and hotel lobby), and will not be available in meeting rooms. Please make arrangements to use cellular data on your device, or bring a MiFi or Internet hotspot for personal use. The Association will not provide a password for WiFi.

Name Badges

Name badges can be picked up at the Association's registration desk at the hotel starting at 7:30 a.m.

Cancellations/No-Show/Refunds/Substitutions

Registrants who cancel in writing on or before Sept. 23, 2019 are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Sept. 23, will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by Sept. 23 are responsible for the full registration fee and are not entitled to a refund. Cancellations must be made in writing and e-mailed to: [email protected].

Hotel

The 2019 Fall Education Institute will take place at the:

Hotel Contessa
306 W Market Street
San Antonio, TX 78205

  • Main telephone: (210) 229-9222
  • Group Rate: $209 Single/Double (plus 16.75% tax)

Internet Access

WiFi may only be available in hotel common areas (sleeping rooms and hotel lobby), and will not be available in meet­ing rooms. Please make arrangements to use cellular data on your device, or bring a MiFi or Internet hotspot for personal use. The Association will not provide a password for WiFi.

Location

All courses will be held in the Hotel Contessa. The hotel is located 10 miles from the San Antonio International Airport (SAT). Please contact the hotel for airport shuttles, taxis and rental cars to arrange your transportation to/from the airport. 

Need Assistance?

If you require assistance with hotel/travel arrangements, please contact Meeting Services at 202-467-2941 or [email protected].

Frequently Asked Questions

Registration/Name Badges

Name badges can be picked up at the Association's registration desk at the hotel starting at 7:30 a.m.

Meals

Beverage breaks are included in the registration fee. All meals are on your own.

Hotel & Location

All courses will be held in the Hotel Contessa. The hotel is located 10 miles from the San Antonio International Airport (SAT). Please contact the hotel for airport shuttles, taxis and rental cars to arrange your transportation to/from the airport. 

What is the conference dress code?

The attire for the Institute ranges from business casual to casual--whatever you're comfortable in. Meeting room temperatures vary, so prepare to dress for cool conditions.

Cancellations/No-Show/Refunds/Substitutions

Registrants who cancel in writing on or before Sept. 23, 2019 are entitled to a refund of their registration fee, minus a $50 cancellation fee. Registrants who cancel after Sept. 23, will not receive a refund, but attendee substitutions will be allowed for this event only. Registrants and no-shows who do not cancel by Sept. 23 are responsible for the full registration fee and are not entitled to a refund. Cancellations must be made in writing and e-mailed to: [email protected].

Where and when is the next Education Institute?

Spring Institute
May 6-10, 2019
Omaha Marriott Downtown at the Capitol District
Omaha, Nebraska

Fall Institute
September 30 - October 4, 2019
Hotel Contessa
San Antonio, Texas

More questions?

Contact us at [email protected] or call 202-467-2919.

Earn While You Learn!

Participate in the Winter Education Institute to earn Continuing Education Units (CEUs), Professional Development Hours (PDHs) and Continuing Professional Education credits (CPEs).

What educational credits are available?

Academy events include the following opportunities for educational credits:

  • Continuing Education Units (CEUs) The American Public Power Association is accredited by the International Association for Continuing Education and Training (IACET) and. For information regarding certification status, attendance requirements and obtaining attendees transcripts, contact [email protected] or 202-467-2919.
  • Professional Development Hours (PDHs) The American Public Power Association’s educational practices are consistent with the criteria for awarding Professional Development Hours (PDHs) as established by the National Council of Examiners for Engineering and Surveying (NCEES). Course eligibility and number of PDHs may vary by state.
  • Continuing Professional Education (CPE) Credits The American Public Power Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.learningmarket.org. There are no prerequisites for the courses offered; no advance preparation is required for any courses. All courses are group-live offerings. Credit hours and areas of study for the courses are listed on the individual course pages. For more information regarding administrative policies, such as clarification of requirements, complaints, and refunds, please contact [email protected].