Back to Business and Financial Conference Agenda
Wednesday, September 16
8:30 a.m. — 10:00 a.m.
Recommended CEUs .2 / PDHs 1.5 / CPEs 1.8
Lessons Learned from COVID-19: Customer Service
CPE Field of Study: Specialized Knowledge Whether you closed your facilities to the public or kept them open, had customer service staff work remotely or from modified work spaces, or changed up how you connected with customers during the height of the pandemic – share what you took away from the experience and hear the practices your peers recommend in handling customer accounting and services.
Lessons Learned From COVID-19: Employees, Risks, and Accounting
HRCI: 1.5 / CPE Field of Study: Specialized Knowledge
Continuity of Operation Plans for natural disasters or isolated events looked great on paper. Then, COVID-19 came along. Was your organization prepared for the pandemic? Join your peers to discuss what worked, what didn’t, and what you will do differently to prepare for the next event. Explore lessons learned from a risk management, human resources, and accounting and finance perspective, such as working remotely, keeping people sequestered, pay policies, workers compensation, and more.
IT Closing Roundtable
CPE Field of Study: Information Technology
Join your IT colleagues and panelists to reflect on ideas shared and practices explored throughout the conference, discuss any hot button issues left unaddressed, and set the course for the year ahead.
Alternative Rates for Solar PV
CPE Field of Study: Specialized Knowledge
As more customers install rooftop solar panels, more might have different expectations about the value of the generation these systems supply to the grid. Explore the different rate design options that have been tried and contemplated with the goal of ensuring cost recovery and setting a fair rate for solar PV.
10:00 – 10:15 a.m.
10:15 – 11:30 a.m.
Closing General Session
Recommended CEUs .1 / PDHs 1.25 / CPEs 1.5 CPE
Field of Study: Specialized Knowledge, Personal Development
Datashock: Artificial Intelligence, Connectedness, and Readying for the Big Data Future
Jennifer Golbeck is an associate professor at the University of Maryland. Her work focuses on how to enhance the way that people interact with their information online. Her research explores the implications of our choices and actions with the internet tools we use daily.