Business & Finance Conference

B&F Conference Sessions—Tuesday P.M.

Back to Business and Financial Conference Agenda

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Tuesday, September 15

11:45 – 1:30 p.m.
Lunch on your own


1:30 – 3:00 p.m.
Breakout Sessions
Recommended CEUs .2 / PDHs 1.5 / CPEs 1.8

cas Customer Satisfaction Pays
CPE Field of Study: Specialized Knowledge
Industry research data makes clear that customer satisfaction affects your utility’s bottom line. Review how utility customer satisfaction compares to other industries and learn strategies for boosting revenues through innovations in customer engagement. Explore the benefits of customer satisfaction on operating margin, revenue growth, and other results.

gafa Elevating Your Budgeting Process
CPE Field of Study: Finance
Take your utility’s budgeting to the next level. First learn how to determine at what level the utility should budget and then review which non-financial metrics that should be included in the budget.

gafa Issuing Bonds in a Volatile Market
CPE Field of Study: Accounting (Governmental)
If your utility is issuing bonds over the next year, then you’ll want to join in to learn about the latest bond types and options, competitive versus negotiated sales couponing, and how current market conditions and volatility might affect the process.

hrt Ask the Attorney
HRCI: 1.5 / CPE Field of Study: Personnel/HR
A perennial favorite among public power HR pros. Have your list of challenges and questions at the ready and learn how the experts – two employment attorneys – have handled similar challenges or recommend proceeding based on similar situations. Discuss how various industry challenges relate to your workforce and stay ahead of emerging issues faced by other utilities.

itrmi Cybersecurity: Is Your Utility Ready for the Inevitable?
CPE Field of Study: Information Technology
Go beyond the firewalls of cybersecurity and address important risk management topics including: tailoring your insurance coverage to protect your utility, key roles for risk managers, and addressing cyber risk in contracts. Learn what you can do and what tools can help your organization prepare for an inevitable cyber-attack.

pma Changing with Climate Change and Other Disruptions
CPE Field of Study: Specialized Knowledge
The numerous potential disruptions the electric industry faces present both challenges and opportunities. As distributed energy technologies become more pervasive and seasonal variations skew from historical norms, load forecasting becomes much more complicated. Hear from a panel of experts about their strategies for dealing with these disruptions.


3:00-3:15 p.m.
Break with Sponsors


3:15 – 4:30 p.m.
Breakout Sessions
Recommended CEUs .1 / PDHs 1.25 / CPEs 1.5

cas The Show Must Go On: Customer Accounting & Services’ Role in a Crisis
CPE Field of Study: Specialized Knowledge
Pandemic response plans have an emergency management response and plan that is distinct from other types of events. From the customer service and accounting standpoint, an added challenge is how to mitigate fear or discomfort that customers have in interacting with the utility. Learn how utilities continue to provide exceptional customer service during and after a pandemic.

gafa The Long Game: Financial Planning
CPE Field of Study: Finance
Electric systems have billions of dollars of aging infrastructure already in service and new capital needs on the horizon. Learn how a well thought out, long-term financial plan can help utilities identify funding sources to systematically replace and upgrade infrastructure, develop a road map for phasing in rate adjustments, and layer in long-term debt over time.

gafarmihrt Fiduciary Coverage: Don’t Let It Get Personal
HRCI: 1.5 / CPE Field of Study: Management Services
Utility executives and leaders making decisions on behalf of your organization’s health, dental, and retirement plans can face personal liability arising out of how these plans are managed. Learn about current market trends, typical fiduciary coverages, and what organizations should do to ensure adequate coverage to reduce personal risk to your executive team and decision makers.

it IT Session TBA
CPE Field of Study: Information Technology
Session details to be announced.

pma Pricing & Market Analysis Roundtable
CPE Field of Study: Specialized Knowledge
As the conference nears its end, come join the Pricing and Market Analysis Committee to discuss what you have learned over the past two days, as well as any other pressing issues that have not yet been covered.


6 – 7:30 p.m.
Reception