2 – 3:30 p.m. Eastern
Register now for this webinar.
Presented in cooperation with Hometown Connections.
This is the first in a two-part Customer Engagement Webinar Series. Sign up for webinars individually or register for both events at a discounted rate. You’ll also get access to recordings and slides for future reference.
This webinar series presents digital tools and strategies for improving the customer experience with your utility and increasing customer participation/retention in utility programs.
Much like an O&M function of an energy generating facility, “Customer E&M”—the process of strategic, long-term customer engagement and management—is often misunderstood and usually undervalued. Once a community solar program is implemented, program success can only be achieved if customers are happy and consequently remain committed to the program.
Community solar programs are highly complex and there are several dynamic components requiring close attention at all times including:
- Customer inquiries
- Accurate billing and crediting
- Seamless resubscription
- Customer acquisition and onboarding
- Account transfers
- Real time production monitoring
- Communicating urgent program news or changes
If you are currently managing a community solar program or considering implementing a community solar program, this session will examine some engagement strategies and tools needed to improve the customer experience while saving valuable internal team resources and bandwidth.
If you’re strapped for time or looking to increase renewable program participation and maximize retention, attendees will leave this webinar with a greater understanding of how they can better prepare their teams to enable a smoother transition to the evolving world at the grid edge.
Who Should Participate
- General managers and CEOs
- Senior utility executives
- Renewable/energy service program managers
- Customer service managers and reps
- Public communications professionals
- Information technology (IT) and operations technology (OT) personnel
Bill Smart, Senior Vice President, Business Development, Hometown Connections, Arvada, Colorado
- Rick Luna, Senior Manager, Energy Management, CPS Energy, San Antonio, Texas
- Paul Spencer, Founder and CEO, Clean Energy Collective, Louisville, Colorado
Individual webinars: $99 for Association members; $199 for nonmembers
The two-part series (discounted rate): $150 for Association members; $300 for nonmembers
- Register for the series
- Webinars are recorded and available for playback, in case you miss the live version
Webinar #1: FEMA Basics for the Municipal Utility
Recording length: 1 hour, 19 minutes
The FEMA Public Assistance Grant Program helps you get the lights back on after a disaster and supports financial recovery by reimbursing eligible disaster-related costs. This webinar will explore issues faced by public power utilities when recovering from a major disaster, the process of documenting your damages, and the steps that can be taken before a disaster strikes that will make recovery efforts easier for your utility.
- FEMA eligibility
- FEMA public assistance grant process
- Project worksheet development
- Five helpful tips for dealing with FEMA
Webinar #2: Avoid Disaster after a Disaster: FEMA/Federal Procurement Guidelines
Recording length: 1 hour, 33 minutes
Hear about FEMA and federal procurement guidelines that will help you avoid procurement mistakes that could result in the deobligation of FEMA funding. Learn ways to improve regulatory compliance when designing and executing procurement and contracting processes involved in FEMA disaster grant funding.
• Overview of federal procurement regulations
• Procurement and contracting methods
• Procurement checklist
• Avoiding deobligation
• Common reasons for deobligation
• Interacting with FEMA and the Department of Homeland Security’s Office of the Inspector General
Have questions? Contact 202/467-2997 or [email protected]