The Academy offers Education Institutes at locations around the country in winter, spring, and fall, each year. Institutes typically feature required courses for all Academy certificate programs — energy efficiency management, customer service management, key accounts, and public power manager. Institutes also feature deep dive courses on current topics in accounting and finance, rate design, distributed energy resources, customer service, technical training, and leadership. Check out the agenda and register for the Institute of your choice — you can attend the full program or just a few courses.
Dates and location to be confirmed
Dates and Location to be confirmed
Virtual Institute Courses
Following the cancellation of our 2020 Spring and Fall Institutes and the 2021 Winter Institute we have successfully transitioned the following courses and classes virtually:
- Advanced Public Utility Accounting Course
Four classes over 4 weeks, September 23 - October 14
- Overhead Distribution Principles and Practices
Four online classes over 2 weeks, September 22 – 30
- Best Practices in Overhead Distribution Line Design
Six online classes over 2 weeks, October 6-15
Customer Service Classes - These popular classes can also count towards earning the Customer Service Management Certificate.
- Strategies for Successful Customer Service Operations
1 class, November 4
- Modeling Customer Service in Your Leadership Style
1 class, November 19
Cost of Service and Rate Design Classes
- Basic Cost of Service and Key Financial Concepts - registration open soon
1 class, December 3
- Key Accounts Certificate Program
Unable to attend an in-person class but interested in pursuing key accounts training?
Featuring 20 video modules, a downloadable course workbook, and progressive testing, we’ve taken this popular in-person program online. It’s a convenient way to complete the certificate program requirements in a flexible timeframe.
For information on other virtual education events please see our dedicated page, Virtual Education and Training.
Please feel free to reach out to us at [email protected] with any questions or concerns.
The Academy's four certificate programs are designed to develop special skills in core areas of utility operations. Each program consists of required courses — that can be taken at multiple Academy conferences, Institutes, and webinars — as well as a final exam and a practical project submission.
Customer Service Management Certificate Program
Customer service operations and management, new technologies, and collections practices.
Energy Efficiency Management Certificate Program
Energy efficiency program development, implementation, budgeting, marketing, and management.
Key Accounts Certificate Program
Recruiting, serving, and retaining critical commercial and industrial customers.
Public Power Manager Certificate Program
Industry challenges, leadership development, organizational direction, and change management.