The Academy offers Education Institutes at locations around the country in winter, spring, and fall, each year. Institutes typically feature required courses for all Academy certificate programs — energy efficiency management, customer service management, key accounts, public power governance, and public power manager. Institutes also feature deep dive courses on current topics in accounting and finance, rate design, governance, energy efficiency, customer service, technical training, and legislation and regulation. Check out the agenda and register for the Institute of your choice — you can attend the full program or just a few courses.
February 10-14, 2020
May 4-8, 2020
September 28 - Oct. 2, 2020
The Academy's five certificate programs are designed to develop special skills in core areas of utility operations. Each program consists of required courses — that can be taken at multiple Academy conferences, Institutes, and webinars — as well as a final exam and a practical project submission. Continuing education options are also available to maintain certification.
Customer Service Management Certificate Program
Customer service operations and management, new technologies, and collections practices.
Energy Efficiency Management Certificate Program
Energy efficiency program development, implementation, budgeting, marketing, and management.
Key Accounts Certificate Program
Recruiting, serving, and retaining critical commercial and industrial customers.
Public Power Manager Certificate Program
Industry challenges, leadership development, organizational direction, and change management.
Public Power Governance Certificate Program
Utility governing board members duties, responsibilities, and obligations as policymakers.