The Academy offers Education Institutes at locations around the country in spring, and fall, each year. Institutes typically feature required courses for all Academy certificate programs — energy efficiency management, customer service management, key accounts, and public power manager. Institutes also feature deep dive courses on current topics in accounting and finance, rate design, distributed energy resources, customer service, technical training, and leadership. Check out the agenda and register for the Institute of your choice — you can attend the full program or just a few courses.
2021 Fall Institute
Oct. 4-8 in Seattle, WA
2022 Spring Institute
April 25-29 in Minneapolis, MN
2022 Fall Institute
Oct. 3-7 in San Antonio, TX
Virtual Institute Courses
APPA also offers a number of our in-depth courses in a virtual format. Visit our Virtual Learning page to see the schedule.
The Academy's four certificate programs are designed to develop special skills in core areas of utility operations. Each program consists of required courses — that can be taken at multiple Academy conferences, Institutes, and webinars — as well as a final exam and a practical project submission.
Customer Service Management Certificate Program
Customer service operations and management, new technologies, and collections practices.
Energy Efficiency Management Certificate Program
Energy efficiency program development, implementation, budgeting, marketing, and management.
Key Accounts Certificate Program
Recruiting, serving, and retaining critical commercial and industrial customers.
Public Power Manager Certificate Program
Industry challenges, leadership development, organizational direction, and change management.
Contact [email protected].