Institutes and Certificates

Education Institutes

The Academy offers Education Institutes at locations around the country in winterspring, and fall, each year. Institutes typically feature required courses for all Academy certificate programs — energy efficiency management, customer service management, key accounts, and public power manager. Institutes also feature deep dive courses on current topics in accounting and finance, rate design, distributed energy resources, customer service, technical training, and leadership. Check out the agenda and register for the Institute of your choice — you can attend the full program or just a few courses.

See our our Virtual Learning page for upcoming courses

Winter Institute - (CANCELLED) 
January 25-29, 2021
San Antonio, Texas

Spring Institute
Dates and location to be confirmed

Fall Institute 
Dates and Location to be confirmed

Virtual Institute Courses 

Following the cancellation of our 2020 Spring and Fall Institutes and the 2021 Winter Institute we have successfully transitioned the following courses and classes virtually:

Technical Courses

Customer Service Classes - These popular classes can also count towards earning the Customer Service Management Certificate

Cost of Service and Rate Design Classes

  • Basic Cost of Service and Key Financial Concepts - registration open soon
    1 class, December 3

Key Accounts

  • Key Accounts Certificate Program
    Unable to attend an in-person class but interested in pursuing key accounts training? 
    Featuring 20 video modules, a downloadable course workbook, and progressive testing, we’ve taken this popular in-person program online. It’s a convenient way to complete the certificate program requirements in a flexible timeframe.

For information on other virtual education events please see our dedicated page, Virtual Education and Training.

Please feel free to reach out to us at [email protected] with any questions or concerns.


Certificate Programs

The Academy's four certificate programs are designed to develop special skills in core areas of utility operations. Each program consists of required courses — that can be taken at multiple Academy conferences, Institutes, and webinars — as well as a final exam and a practical project submission. 

Customer Service Management Certificate Program
Customer service operations and management, new technologies, and collections practices. 

Energy Efficiency Management Certificate Program
Energy efficiency program development, implementation, budgeting, marketing, and management. 

Key Accounts Certificate Program
Recruiting, serving, and retaining critical commercial and industrial customers.

Public Power Manager Certificate Program
Industry challenges, leadership development, organizational direction, and change management.