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Registration deadlines approaching for APPA Winter Education Institute courses

From the January 8, 2013 issue of Public Power Daily

Originally published January 8, 2013

By Heidi Lambert
Manager, Education
Jan. 14 is the last day for early bird registrations for courses at the APPAWinter Education Institute next month in Kissimmee, Fla. Early registrants can save $50 on fees. There is an additional $100 discount for those who attend more than one course or who attend with a colleague. All classes will be held at the Gaylord Palms Resort and Convention Center in Kissimmee the week of Feb. 4. A discounted hotel room rate is also available until Jan. 14. 

The Winter Institute features 14 in-depth training courses on the following topics: 

• Accounting; 

• Financial planning; 

• Customer service management; 

• Work order and asset management; 

• Cost of service and retail rate design; 

• Constructing, operating and maintaining underground distribution systems; and 

• Advanced topics in underground distribution systems. 

The institute includes a week-long certification program for customer service representatives, managers and supervisors. The Customer Service Management Certificate Program consists of five classes, which are held once a year: 

• Power Supply and Integrated Resource Planning: An Introduction; 

• The Management of Successful Customer Service Operations; 

• The Leadership Development Process; 

• Technology: From Meter Reading to Customer Information Systems; and 

• Utility Collections: The Complete Process.
To earn a "Public Power Customer Service Manager" certificate, participants must complete the required course work and, within two years, pass an online exam and successfully file a service department assessment/business plan with APPA. Since the certification program began in 2006, more than 80 public power professionals from across the nation have completed the required course work and 19 have graduated from the program.
The institute also features two technical courses for electric utility engineers, designers, technicians, construction/operations and skilled craft personnel. In the three-and-a-half-day Underground Distribution Systems course, attendees will learn about planning, design, construction, operation and maintenance principles that drive today's underground distribution practices. In the new one-day Advanced Topics in Underground Distribution Systemscourse, the instructor will discuss topics of current and emerging interest in underground distribution including: how to make the decision between overhead and underground; how to ensure long-life cable installations; service considerations for commercial customers; effective planning processes and methods for prioritizing expenditures; and the implications of smart grid and other new technologies. 

Attendees also can earn credits toward their professional certifications. APPA offers continuing education units, professional development hours and continuing professional education credits for participating in courses. The Winter Institute is co-sponsored by the Florida Municipal Electric Association and the Florida Municipal Power Agency.

For more information, visit and click on "courses and workshops" or contact Meghan Riley at 202/467-2919


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