Presentations from APPA Conferences

Communicating with Employees

Beth Fondren, Santee Cooper, South Carolina, “Creative Techniques for Communicating to External and Internal Audiences,” @2006 Customer Connections Conference, 15 pp. PPT [772 KB]

Mary E. Rauch, Mary E. Rauch Communications, San Antonio, Texas, “Business Journal Article #7: What’s Your Generational DNA?” 3 pp. PDF [32 KB] and “Generational Communication: From Glenn Miller to Grunge,” @2006 Customer Connections Conference, 2 pp. PDF [39 KB]

Mick Shutt, Clark Public Utilities, Vancouver, Washington, “Employee Communications at Clark Public Utilities,” @2006 Customer Connections Conference, 10 pp. Powerpoint [115 KB]

Educational Partnerships

Giedd, Ryan, Missouri State University, Springfield, Mo., “Innovative Models for Corporate and Academic Relationships: Missouri State’s Jordan Valley Innovation Center,” @2006 Community & Economic Development Conference, 16 pp. PDF [5 MB]

Levingston, Betsy, Lakeland Electric, FL, "Developing Your Future Work Force: Partnering With Schools," @2007 National Conference, 56 pp. [Powerpoint]

Human Resources - General

Dixon, Isaac, Unitus Community Credit Union, Portland, Ore.,'"HR as a Strategic Partner: Linking Strategy and HR Objectives," @ 2005 Business & Financial Conference,8 pp. PDF [35 KB]

Lucia, Al, ADL Associates, Inc., The Colony, Texas, "Taking HR to the Bottom Line," @2007 Business & Financial Conference, 50 pp. PowerPoint [476 KB]

Leadership

Robert Galford, Managing Partner, Center for Executive Development, Boston, Mass.; and co-author, Your Leadership Legacy (2006: Harvard Business School Press), "Your Leadership Legacy," @ 2007 CEO Roundtable 22pp. PowerPoint [777 KB]

Panaro, Gerard, Howe & Hutton, Ltd., Washington, D.C., "Employment and Workplace Law," @ 2006 Legal Seminar, 26 pp. PDF [164 KB]

Whitmore, Richard, S., Liebert Cassidy Whitmore, Los Angeles, Calif., "Public Sector Employment Law Update," @ 2005 Business & Financial Conference,
Presentation, 18 pp. PDF [83.7 KB]
Additional Information, 50 pp PDF [194 KB]

Organizational Culture

Barnard, Sandy, Gainesville Regional Utilities, Gainesville, Fla., “Gainesville Regional Utility Culture Survey,” @2006 Business & Financial Conference, 41 pp. PowerPoint [240 KB]

Dunsworth, Leslie, Sacramento Municipal Utility District, Sacramento, Calif., "It's a Jungle Out There: Finding Our Way to Becoming Ethical Organizations," @2007 Business & Financial Conference, 27 pp. PDF [8 MB]

Howell, Rick, Columbia Forest Products, Portland, Ore., "Behavior Styles," @ 2005 Business & Financial Conference,9 pp. Powerpoint [154 KB]

Lacerte, Grant, Kissimmee Utility Authority, Kissimmee, Fla,, “How KUA Drafted Its Code of Ethics and Its Implementation,” @2006 Business & Financial Conference ,c34 pp.  PowerPoint [109 KB]

Young, Jason, LeadSmart, Inc., Dallas, Texas, "Creating a High Performance Culture," @2007 Business & Financial Conference, 29 pp. PowerPoint [621 KB]

Jason Young, LeadSmart, Inc., Dallas, Tex., “Creating a High Performance Culture,” @2005 Customer Connections Conference17 pp. PDF [61 KB]

Organizational Development and Performance

Bergdoll, Bob, Gainesville Regional Utilities, Florida, “Monitoring Superior Customer Service Representatives,” @2006 Customer Connections Conference, 15 pp. PDF [841 KB]

Bishop, Wayne A., Jr., Doble Engineering, "Transformers Aren't the only Aging Utility Assets – Managing Knowledge Loss as More Utility Workers Retire," 2006 Business & Financial Conference, 40 pp. [pdf]

Grunden, Hugh, Easton Utilities, MD, "Using Employee Surveys to Improve Employee and Customer Satisfaction," @2007 National Conference, 16 pp. [Powerpoint]

Hommel, Scott, Fossil Consulting Services, Inc., and Steve Hallmark, Sacramento Municipal Utility District, CA, "Changing Your Work Process to a Preferred Work Method," @2007 E&O Technical Conference, 25 pp. [Powerpoint]

Means, Kelly, Colorado Springs (Colo.) Utilities, "Preparing for and Motivating Performance in a Changing World," @ 2005 Business & Financial Conference,14 pp. PDF [446 KB]

Singletary, Bryan,  Practical Energies, Tampa, Fla “Turning Your Service Staff into a Sales Force,” @2006 Broadband Conference, 22 pp. Powerpoint [223 KB]

Singletary, Bryan, Practical Energies, Tampa, Fla. “Managing Generational Difference in the Workplace,” @2006 Broadband Conference, 10 pp. Powerpoint [81 KB]

Strain, Jason, MEAG Power, Atlanta, Ga., “Business Intelligence Solutions for the Workplace: Enhancing Analytical Reporting,” @2006 Business & Financial Conference , 33 pp. PowerPoint [3MB]

Wilson, Rob, Lawson Software, St. Paul, Minn., “Business Intelligence Solutions for the Workplace,” @2006 Business & Financial Conference, 49 pp. PowerPoint [2 MB]

Recruiting & Compensating

Steven K. Blanchard, Fayetteville Public Works Commission, North Carolina, "How Do You Respond to Recruiting and Retention Problems?" 6 pp. [Paper only.  Please contact the APPA library.]

Kevin Bulman, Hingham Municipal Lighting Plant, Hingham, Massachusetts, “Recruiting Your Next CEO/General Manager,” @2005 National Conference, 11 pp. Powerpoint [36 KB]

Little, Dave, Little & Associates, Broomfield, Colo., "Recruitment & Compensation in a Competitive Market," @2007 Business & Financial Conference, 6 pp. PDF [38 KB]

Little, Dave, Little & Associates, Inc., Broomfield, Colorado, “Recruiting & Compensating for Key Positions in a Competitive Market,” @2006 National Conference, 7 pp. PDF [34.6 KB]

Ronald J. Schenk, Institute for Safety in Powerline Construction, ""Survey Results: When is a Lineman a Lineman?" @ 2008 Engineering & Operations Technical Conference 4 pp. [pdf]

Tan, Winston L., Cooperative Benefits & Financial Services, LLC, GA, "Recruiting & Retaining Utility CEO’s," @2007 National Conference, 14 pp. [Powerpoint]

Jeffrey Tuttle, CPS Energy, San Antonio, Tex., "Other Post Employment Benefits (OPEBs): Implementation Issues for Public Power,"  @ 2005 Business & Financial Conference,13 pp. Powerpoint [1.65 MB]

Safety

Kerry Bruce, JEA, Jacksonville, Fla., "Safety Programs That Work," @2005 E&O Technical Conference, 22 pp. Powerpoint [1.5 MB]

Hugh Hoagland, Arcwear.com, "Electrical Workplace Safety: Work Practices & Governmental Requirements for Low Voltage Safety," @ 2008 Engineering & Operations Technical Conference 34 pp. [pdf]

Steven Oakey, Springville City Municipal/Southern Utah Valley Power Project, "Safety Programs that Work," @2005 E&O Technical Conference, 1 p. Word [20 KB]

Todd H. Stanton, Fisher & Phillips LLP, Kansas City, Mo., "Management Basics for Safety Directors," @2005 E&O Technical Conference, 35 pp. Powerpoint [504 KB]

Joel Trotter, Longmont (Colo.) Power & Communications, "Safety Programs that Work," @2005 E&O Technical Conference, 28 pp PDF [4.16 MB]

Training

Thomas, Karen, EPB, Chattanooga, TN, "Training and Evaluating Customer Service Representatives," @2007 Customer Connections 13 pp. [Powerpoint]

Tomaseski, Jim, International Brotherhood of Electrical Workers (IBEW), Washington D.C., "Utility Worker Training and Certification," @2006 E&O Technical Conference, 16 pp. Powerpoint [777 KB]

Warnock, Geoff, Gainesville Regional Utilities, Gainesville, Fla., "The GRU 'Utility Academy': Past, Present & Future," @2007 Business & Financial Conference, 6 pp. PDF [27 KB]; "Gainesville Regional Utilities Utility Academy: Seven Years, Eight Classes & Still Evolving," @2007 Business & Financial Conference, 30 pp. PowerPoint [342 KB]

Work Force Development

Friedman, Michael, F&L Group, Houston, Texas, “Workforce Planning for the Successful Utility,” @2006 Business & Financial Conference, 25 pp. PowerPoint [89 KB]

Jaffari, Hamid, Town of Danvers, MA, "Public Utilities Worker Retention & Succession Planning," @ 2008 Engineering & Operations Technical Conference 28 pp. [Powerpoint]

Larrea, Laurie, WorkSource for Dallas County, Dallas, Tex., “Working with Your Local Workforce Development System,” @2006 Community & Economic Development Conference, 10 pp. Powerpoint [370 KB]

Macias, Luis, Texas Workforce Commission, Austin, Tex., “Orientation to Texas Workforce Solutions,” @2006 Community & Economic Development Conference, 16 pp. Powerpoint [151 KB]